We have dish network with a dvr. A few weeks ago it started recording things we did not program it to and deleting timers that we had programmed. We called dish and they sent us a new unit. Immediately after installing that unit it started doing the same thing and also switching channels, turning off and on by itself, going to menu and guide, all sorts of strange things. We've called dish numerous times and they have had us change the remote control frequency a few different times but nothing works. Now they are sending us a new remote to see if that helps.What could be the problem? It is so aggravating!!

rjvdw,

Try unplugging the receiver for 10 seconds then plugging it back in, and see if the problem is resolved. The receiver should only switch if you are watching live TV instead of a recording.

If the problem persists, and you are for sure not on Live TV, the receiver may need to be replaced. If it continues you can send me an email at [email protected], and I can assist you further!

Tommy Faust
DISH Internet Response Team

jeff_rhondac,

Check the timers you have setup for the programs that are suppose to record. Make sure the timers are setup correctly. Do you have any timers setup to begin early and end late? A new software update rolled about 2 weeks ago. Did you start experiencing the problem after that? Also, how much available time is available on the HD? Please let me know so I can further assist you.

Thanks,

Ray Calo
DISH Internet Response Team

The easiest way I know is to press menu, then daily schedule. Find the program in question in your list. Click on that program and you will se a window "timers", click on that and you will see "delete", click on that. then you can reset your program to record the way you want. You can also follow the same proceedure, click menu, then daily schedule, then click on "timers". Scroll to the timer you want to delete, click on it, then click on delete.

Hello! For these issues, here are a few simple steps:

First, for the DVR recording shows, you just need to delete those timers. They may have accidentally been set up.
1. Menu, 7-Daily Schedule
2. Timers
3. Edit list
4. Select any timers that you did not create, or want deleted. This will stop them from recording!

For the program guide:
You just need to download the program guide. Here's a couple easy ways:
First way:
1. Pull up the Guide
2. Press 999 then the right arrow button (Browse) until the guide prompts a download,

Second way:
1. Pull up a menu. Press 6 (Sys setup) -1(Installation) - 1( Point dish)
2. Highlight and select Check Switch on the upper right
3. Select test at the bottom left. (If a message comes up between steps 2 and 3, select yes. )
4. Press VIew live tv, and allow the Acquiring signal message and the guide download to go through.

I hope these steps help!!!

Becki Barned
DISH Network Customer Service

Hello! Daniel Busa with Dish Network here. That actually happened to me about a month ago a hard reset resolved it for me. If that doesn't do it try deleting all of the recordings that don't play back correctly,reset it again and keep an eye on things, it may be a bad box.

This may be caused by as many as three variables.

The first would be that if your neighbor has Dish Network and they have their TV2 near yours it could be picking up their recording preferences. This would create a recording specific to let's say MONSTER TRUCKS.

The next is if you notice MONSTER TRUCKS when trying to view an intended recording at the beginniong or end of the desired recording. This can occur if the start time an end time for your recordings have been set to begin before your intended recording and end after the intended program completed. You can edit this by pressing the DVR button, my recordings, schedule, timers, pick a recording from the list and press select, now press options and you will see the timer options which will allow you to manipulate the start early time and end late time among other things.

Lastly is that your program guide is out of date or the guide is totally errant. Unplug the receiver from the wall for a minute and repower it. This will force the system to update itself if it is not intefered with during this process. If after this procedure the same issue is occurring and the guide says the program you want recorded but retrurns an unwanted one then the guide is corrupted on the Dish Network side and will be repaired as soon as possible.

I hope this assists you. Thanks fornusing Fix Ya.

britstew2,

It sounds like you have timers setup to record on the 625 receiver. To delete the timers, press the DVR button on your DISH remote 2 times. This brings up the "My Recordings" screen on the TV. On the right side of the screen are several buttons. Move to the "Schedule" button and press select. This takes you to all the timers on the receiver. Go to the first timer you want to delete and then press select on the remote. Now you are on the "Timer Event" screen. Move to the button "Timers" and press select. Now you are at "Timer Schedule". Move to the button "Delete" and press select. This will delete that timer. You need to do these steps for all timers you want to delete. I hope this helps.

Ray Calo
DISH Network

This could not be the hardisk, it could be the main hv capacitor on the psu if your dvr has same psu as the thomson dt16300?

BigBillO,

One of the options for the DVR recordings is starting and ending before the program starts and ends. You can change this setting to your preference. To change , press the DVR button 2 times on your DISH remote. This will bring up the "My Recordings" screen on your TV. Go to "Schedule" button on the right side of the screen. Press select. You should be on the "Daily Schedule" screen. Go to "Timers" button on the right of the screen. Press select. You are now on the "Timers List" screen. Select one of the programs scheduled to be recorded and press "Select". You are now on the "Timer Schedule" screen. Go to "Options" button and press select. You are now on the "Timer Options" screen. This is the screen you can set your preference for the "start early" and "stop late" settings. Be sure to select the "Set as System Default" if you want to apply this setting to all your recordings. I hope this helps.

Ray Calo
DISH Network

Be sure that a DVR timer is set to fire, instead of an auto tune. Also if it is a series then make sure you select new episodes, your dvr will not recor a program if it has already recorded the same program once, ( re run) you can also check your scehdule in your dvr to check if timer has been deleted or modified.