1. Verify USB cable is connected
directly from USB port of printer and the USB port on back of computer.
If not, connect directly to both the printer and computer and try to
print. If the printer does not print, go to step 3.
2. VERIFY THAT THE BROTHER PRINTER IS SET AS DEFAULT
This
is especially important if you use the print icon to print from within
applications. If the Brother printer is set as the default printer, it
will have a check mark. If it is not set as default:
To set your Brother machine as the default printer, RIGHT CLICK on the Brother printer and select SET AS DEFAULT (PRINTER).
3. VERIFY THAT THE PRINTER STATUS IS READY AND THE PRINT QUEUE IS EMPTY
A. Click on START, RUN
B. Type: CONTROL PRINTERS and click OK.
C.
Locate the Brother printer in the list and hover your mouse over the
Brother printer icon. Below is an example of what you may see:
Status: Ready (Could also state: USE PRINTER OFFLINE or PAUSED)
Documents: 0 (Could be any number)
D.
If there are any documents waiting in the queue, right-click on the
Brother printer and select CANCEL ALL DOCUMENTS, depending on your
operating system. This should clear the queue.
E.
If the status states: USE PRINTER OFFLINE, right-click on the Brother
printer and select USE PRINTER ONLINE depending on your operating
system. This should set the printer driver ONLINE.
F.
If the status states: PAUSED, right-click on the Brother printer and
uncheck PAUSE PRINTING. This should allow the printer to resume
printing.
G. If the
status is ready and no documents are in the queue, attempt to print the
Windows test page. If not successful, verify the selected port. If USB
is the selected port follow step 4. If USB is not selected,change the
port to USB, then attempt to print the Windows test page. If not
successful proceed to step 4.
4. Turn the printer OFF.
5. Close any open programs.
6. Click Start, Run, type: control printers
7. Right click Printer, left click Cancel All Documents (if available). Confirm if necessary (click OK).
8. Right click Printer, left click Delete. Confirm if necessary (click OK).
9.
Left click File menu, left click Server Properties, left click Driver
tab, left click print model name, left click Remove button, click
Confirm.
10. Close the Print Server Properties window to return Printers and Faxes window.
11. Check that the USB cable is properly connected at both ends.
12. Turn the printer ON.
13.
Wait until printer has ready light or green status, watch the Printers
and Faxes window to see if printer is automatically reinstalled.
14.a.
If printer was automatically reinstalled, right click Printer icon,
left click Properties, left click Print Test Page button. If the printer
is not automatically reinstalled, call Brother Customer Service at
1-877-Brother (1-877-276-8437).
b.
If printer was not automatically reinstalled, try a new USB cable.
Ifthe printer still is unable to print, call Brother Customer Service
at1-877-Brother (1-877-276-8437).
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