Gateway GT4024 PC Desktop Logo
Posted on Jun 07, 2008
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Network adapter not showing up in device manager

I had cable co. install a new cable internet connection yesterday but when we went to set it up the modem would not automatically detect the tcp/ip address. we looked in the device manager for my Ethernet connection and it was there but it was in the "Unknown" section of my device manager and there was not Network adapter in the device manager. So I hooked up the modem to my old compaq laptop and everything worked fine. When I looked in my device manager it showed the network adapter and my Ethernet connection where is should be. The tech said that I might have deleted a .dll from Microsoft that was not allowing my modem to find the tcp/ip automatically. I know just enough about computers to search and troubleshoot but sometimes i think that if i do too much I will hurt my system and I guess I have succeeded. I have looked all over gateway and microsoft for drivers and help. so I thought I would ask the experts. please help, I can use my new internet connection on my old laptop but I want to use is on my Gateway media center desktop GT4024.

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  • asd9128 Jan 14, 2009

    Your wrong, Installing the drivers just does that and still network adapters are not listed..russolini

  • Anonymous Mar 18, 2014

    usb mini connection is bad on hard drive, hard drive has firewire connection. how do i connect firewire to usb port. i have adapter for fire wire to usb bu when connected the usb does not recognize device.

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  • Posted on Jun 10, 2008
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The tech was incorrect - your network adapter is just not recognized by the system. If you install the correct drivers for your particular network adapter it should be recognized, which should then solve your problem. Search the Gateway website for network drivers for your particular desktop, and if the network adapter was added (not built into the computer) then determine the manufacturer and model of your network adapter, then search the manufacturer's website for the correct drivers.

Even easier, if you still have the original disks that came with your computer and/or network adapter, they should include the correct drivers.

Hope this helps!

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  • Posted on Feb 10, 2009
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Look in the BIOS to see if the NIC is disabled. If it is disabled the enable it and install the drivers.

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