Have you tried to hoover up the grinds from time to time, from the grinder blades. The coffee beans and ground can gather under the blades from over time. It should not be a problem though.
For better crema you may want to replace the blades.You should replace every 3-6 years. Rancilio Rocky Grinder Flat blades
SOURCE: Rancilio grinder does not grind fine enough for espresso
After taking the top burr off several times and rescrewing it, I finally was able to exert enough force to get it to turn a couple of extra turns. Evidently there was some oil or coffee gunk (although I could see none) that snagged the bur. Now it appears to work as before.
This is a great, service by the way. Even the process of thinking through the problem so I could post it helped me solve it.
How to Clean SmartGrind Blade Coffee Grinder - White
1. Always unplug the unit before cleaning. Wash the lid in warm, soapy water - not in a dishwasher.
Wipe the grinding bowl, base, and other parts with a slightly damp cloth or sponge. Take special care
around the blades; they are sharp! Dry parts thoroughly. Do not immerse grinding bowl, base or plug
in liquid or under running water.
2. Never use harsh detergents or abrasive cleansers or scouring pads to clean any
part.
3. To remove residue or aromas left behind by nuts, grind one tablespoon of baking
soda in the bowl then wipe thoroughly.
4. Use the built-in cord wrap on the underside of the unit to store the cord
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