Hello,
What type of server that your e-mail account works with?
If you are using POP3 or IMAP account, please configure Incoming mail server.
You should try the given below solution to resolve the occurred issue:
Sol 1:
Open "
Microsoft Outlook" >> Click on
"File" tab >>
"Account Settings" >>
"Account Settings", locate your account and click on change.... then click on
"More Settings" to configure Incoming mail server.
If you are using Microsoft Exchange account, check if you use cached exchange mode. If not, enable it.
Click on
"File" tab >>
"Account Settings" >>
"Account Settings" locate your exchange account and click on
"change...."
Under server settings, check Use cached exchange mode.
You can check another setting to help resolve being able to send but not receive e-mail messages.
You can set up Microsoft Outlook to check for new e-mail messages at intervals of one minute to 1,440 minutes (one day).
On the
"Send/Receive" menu, point to
"Send/Receive Groups", and then click on
"Define Send/Receive Groups".
Select the group that contains the e-mail account that you want to regularly check for messages.
Under Setting for group
"group name", select the Schedule an automatic send/receive every x minutes check box.
Enter a number from 1 to 1440 in the minute's box.
Click on
"Close" button.
On the
Send/Receive menu, click
Send/Receive All folders.
Sol 2:
Open
"Microsoft Outlook" >> Click on
"File" tab >>
"Account Settings" >>
"Account Settings" >> Click on
"Change Folder" button >> Change from whatever it was to:
Outlook Data File - Inbox
Close the dialog, click on
send/receive or press F9 button and see if it works.
Thanks & Regards
Captain Ashish
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