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Your clutch has failed. Most common reason is a broken clutch spring, but sometimes a shoe will break. To get to your clutch, you need to separate the engine from the shaft at the front face of the engine, NOT where the shaft enters the engine housing.
you need to rotate the starter pulley up first to tension the spring.... then feed in your rope tie a not and let it retract the rope into the starter pulley
Hi,
I have the same trimmer and I fixed the problem for good by getting a shakespear line trimmer head to replace the original faulty design,it also has 4 line rather than 2 so it cuts better. It costs about $15.00
see link
http://www.lowes.com/lowes/lkn?action=productDetail&productId=120473-42694-14548&lpage=none&cm_mmc=search_yssp-_-Unassigned-_-060209-_-Shakespeare%20Universal%20Fixed%20Line%20Trimmer%20Head
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