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Please install the driver for the media conversion in your PC and then convert the media files to be loaded to the player and then transferred. It is important that you uninstall the driver if this was loaded and then reinstall with the convertor driver for the player from the RCA official website. Click on: http://www.rcaaudiovideo.com/downloads/
My solution to a Pearl TH1602-A stuck on the pearl screen:
Download the firmware upgrade from RCA's website, run it.
RCA PEARL FIRMWARE DOWNLOAD window should open.
Remove battery from Pearl, keep out.
Press PLAY and hold while plugging into USB port,
when "initializing" progress bar moves, let go off play button.
On my windows, it installed some software and asked me to reboot.
After the reboot I re-ran the Pearl firmware file and about 30 seconds
later the start button was now available.
Click it. However, You will loose your music on the internal storage.
Make sure the lock by the headphone jack is not engaged first.
If it is not locked, then reset the player by removing and reinserting the battery.
Make sure the player is fully charged before transferring songs - transferring large amounts of songs in one sitting can sometimes drain the player's resources faster than it can recharge.
I have used the windows media system to download programs into this but you must remimber to sync the MP3 music before you place it in the player. Also make sure it is mp3 music
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