An employee changed the password to the voicemail, and they are no longer with us. How do I override their password and change it back to the default password for the new employee?

The voicemail is held by your provider. they will either be able to tell you0 the password associated with the SIM, or you will be able to find out the password if the default has not been changed on their website.

The voice mail is administered from the owner's mailbox (999). From it, you can reset every user's password by following the prompts. (option 5 or 6). If you don't have the password to 998 and 999, you need to get it from your dealer or someone HAS to have it.

Carl

No, whoever administers the voice mail will need to go into administration programming to reset the mailbox or mailbox password.

ill need to log into Manager and under that users tab, you can reset the password or delete the mailbox.

Are you referring to the voicemail password?

Which Partner Voicemail are you referring to?

When you dial into voicemail, what does the lady say....

Find the password to mailbox 999 or call a Panasonic dealer.

Carl

Actually, even as a technician, you will never know the origonal password.
But you can get in to reset the existing password back to 0 0 0 0.

There are a couple of steps; depending on your voicemail system, voicemail's are done differently, but try this first.

got to a M7310 set
-> dial FEATURE 9 8 3
-> password: 1 0 2 0 0 0 0
-> you should now see ADMIN and under that MBOX, AA, OTHR
press MBOX
-> press CHNG
-> dial the extension of the phones that you need changed
-> you should now see PASSWORD and under it RESET, press RESET (This resets the mailbox back to 4- zero's)
-> hit the * to back up and repeat fopr all the other extensions.
-> hit RLS after all is done and voila... you have now changed those passwords to those mailboxes.

Now when the new users dial F981 at their desks, and dial 0 0 0 0 the first prompt they get is pleasde change password.

First thing, these new employees have the extensions of the old employees correct, otherwise more changes that what I gave you here will not work properly, example when you hear Press 1 it went to Joe, and Mary is where Joe used to be; that will work. But it Mary is where Steve used to be, pressing one will go where Joe was and not to Mary. Understand?

Ok, for the first part- changing the greeting in the Auto Attendant via CCR tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 (this is the default password, but can be changed)
-> OTHR
-> CCR
-> ADMIN
-> TREE 1 and press OK
-> CHNG
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change if required... same steps to get into the trees and prompts.


The call forwarding to Voicemail: You need to know how to manuver around programming via the template on your phone:
-> press FEATURE 9 8 5 to get the DN of voicemail
-> FEATURE * * 2 6 6 3 4 4 (**CONFIG)
-> password: 2 6 6 3 4 4
->TERMINALS&SETS and Enter
-> type in extension that you want to change and Enter
-> next to CAPABILITIES and Enter
-> FWD NO ANSWER and Enter and put in the DN of the voicemail
-> hit NEXT and then RLS and voila, you are done!

IF you know the password for the mailbox then log into the voicemail by dialing the Stratagy access code, after Stratagy answers dial * , then your user ID mailbox number plus #, then your security code plus #. The User Main Menu plays, press 2 to change your greeting, the Select Greeting Menu plays, press the greeting number, the Record Menu plays, press 2 to record your greeting, Record greeting, as soon as you finish press #, the Record Greeting Menu plays, press 1 to review or 2 to re-record. Press 9 to save and return to the Select Greeting Menu and 9 again to return to the User Main Menu, hang up at this point.