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Re: HP Photosmart C6180 0xc19a0035 ink system failure...
Go to http://www.ccl-la.com/blog and search for HP Photosmart. They have two protocols for clearing ink system failure errors. One resets the machine and the other re-primes ink through the lines.
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The "Ink System Failure" error is causes by air in the ink feed tubes. We have a step by step guide purging the air from the feed tubes posted on our web site. Go to our site at: www.ccl-la.com, click on the printer repair link and then the HP link. Follow the steps and you should be back printing in no time at all.
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Hello,
The ink failure error is caused by air in the ink feed tubes in your
printer. This happens when the ink in your cartridge runs out and the
printer sucks up air instead of ink. This is a very common problem with this series of printer. We have a step by step repair
solution for this error posted on our web site at: www.ccl-la.com click on the printer repair pages and follow the links to your printer series.
release the right arrow button until the display says “System Configuration Menu”. (on C8100 use Touch Screen) 2.Press and release the “OK” button. 3.Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”, 4.Press and release the “OK” button. 5.Display should say “Hardware failure status: Clear. Press OK to clear”. 6.Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”. 7.Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE. 8.Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. 9.Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer 10.Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. 11.If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. 12.To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation. 13.If the error is still there, or reoccurs replace the unit
Hold the number 9 key and the key down at the same time, then pull the power cord. Then put the power cord back in while holding the 9 and # key. You will lose your settings, but the ink system failure message should go away.
Ink system failures is a very serious problem on HP printer systems. If
you have this problem you should be ready to replace your printer.
However there are still troubleshooting steps that you can do to try to
resolve this problem. try this Ink System Failure Trouble shooting guide.
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