I am writing to file a complaint regarding my wife's watch. The watch was purchased Dec. 2008. It stopped working twelve months later. The limited warranty stated that the watch would be repaired for free. I was contacted by the authorized repair center and told there was charge for repair and that the new battery that was in the watch had to be replaced. This all seem to me like a racket.

Try the links. Casio has two distributors for parts.

MANUAL ' PRO TREK - Mens Watches - CASIO

https://protrek.com > asia-mea > support
WATCH MANUAL ARCHIVES. Use this page to download a copy of CASIO watch manuals in PDF. To download a PDF file, enter the four-digit (or three-digit) module ...
Missing: movement ‎' Must include: movement

Buy Parts - Casio Support Page ' Casio USA

https://www.casio.com > support > buy-parts
For end-users looking to purchase Casio watch bands and watch parts, please contact one of our Parts Distributors* below: West Coast PacParts, Inc.
Missing: prt500 ‎1376

Casio ProTreck PRT-500 Please Help - where do the springs ...

https://www.watchuseek.com > ... > Casio G-Shock
Dec 10, 2013 - Hi there! After finding my old PRT-500 in a drawer I took it to a shop to replace the battery. They messed it up, the watch displayed "open" ...
Casio PRT-500 issues/ watch to replace it - Watchuseek
Jul 11, 2008
CASIO PRT-500. Please HELP ME. - Watchuseek
Oct 10, 2006
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Hi Andrew , is there a model number on the back of the watch

hey i have the same problemdid u find a solution?

It is best to go to a watchmaker for this issue. If the battery was improperly installed, it can damage the movement or contacts, which will mean the movement must be replaced. We see this issue often. Another common problem is that the oils from the installer's fingers may be causing a bad connection if the battery and the contacts are not properly cleaned. We would use the Pulse test to see if the watch has current, if so, the movement is bad mechanically, it must be replaced. If it has no current, we would check and clean all connections and replace the battery. If there is still no current (using Pulse diagnostic) then the movement is bad and it must be replaced.

The circuit is going bad.

I would have the battery checked. That is probably what it is. Most jewelry stores/watchmakers have a battery tester to test to see if it has any power left. That would be your best first step.
Best regards.

Get battery replaced. Does not matter you have watch for a few months only - battery was fitted in factory long ago. Rate me plz.

You do not need to return the watch. It has self adjusting features (operated by the owner). Pull out crown to the first click, then push and hold the pushbutton at 2 o'clock to adjust the hand. When done - push crown back in.
If it doesn't work, pull out crown to the second click and do as described above.

Rate me, please.

Here is the link where you can download manual for your watch:

http://www.seikousa.com/pdf/SNA_Series.pdf

The last chapter explains how to reset hands to zero.

Do not forget to rate, please.

I also have a Prague automatic watch (not the same model) which I purchased in 10/06 and have had it repaired twice. If you purchased the watch new, a little white warranty paper should have accompanied it. If not, you might be out of luck. Anyhow, each Prague has a two year warranty. My warranty instructed me to send the original receipt, a check for $10 (for return shipping) and the watch to Croton Repair; 195 Anderson Avenue; Moonachie, NJ 07074. There of course is no phone number to call them. Make the check out to Croton Repair. The warranty also says they do not guarantee they will fix the watch, but they guarantee they'll send you the watch back if it cannot be repaired. It took about 5 weeks and my watch came back repaired. Unfortunately about 6 months later it broke again, same exact problem (no long self-winds, ticks or keeps time, my watch also has a diamond at each hour, two of which fell out)... I've seen a lot of the issues people are posting seem to be the automatic watches not working. Probably duds, the inner workings seem to be very sensitive.