Message 932: service printhead error - IBM Office Equipment & Supplies

Hi,
Please visit this links and read it and follow instruction step by step.
support lexmark com and Lexmark Error Codes 930 931 932 933 934 935 Printhead Error and Lexmark Printer Support

Thanks,

hi
If this is the firsttime the error has occurred, try turning the printer off. Let it sit turned off for atleast 20 seconds before powering it back on. If powering the printer offand back on clears the error, continue using the printer but watchit to see if any printhead errors return. If your printer continues todisplay a Printhead Error message, make sure it is plugged straight tothe wall and not through a surge device or power strip. Power strips anduninterrupted power supplies can cause a low amperage problem in your printer.This can trigger a printhead error even if the printer has worked on this surgedevice for months.
If theprinter continues to post a 930 Printhead Error, it thinks thewrong printhead unit is installed. If the printer was recentlyserviced, make sure the correct parts were used. This is especially true if theparts replaced were either the printhead unit or the printer's engine/systemboard. It is in one of these two parts that the printer is detecting theproblem. Note: If you are the personrepairing such a printer, please be aware that parts from different,though similar, printer models may not be compatible with this printer.Also make sure to check the laser cable going from the printer's engine boardto the printhead unit, as it reads that signal. If the printer was notrecently serviced before this error occurred and powering the printer off andon does not help, the printhead unit and possibly the laser cable or theengine/system board to this printer may need to be replaced.
If the printer continues topost a 931 Printhead Error, it thinks there is an error in the signalgoing to the laser or the Hsync part of the printhead assembly. If the printer continues topost a 932 Printhead Error, it thinks there is an Hsync error occurringin the printhead assembly. If the printer continues topost a 933 Printhead Error, it thinks there is a failure in either theHsync signal or with the mirror motor unit of the printhead. If the printer continues topost a 934 Printhead Error, it thinks there is a "lock"failure with the mirror motor assembly within the printhead assembly. If the printer continues topost a 935 Printhead Error, it thinks the mirror motor unit within theprinthead unit cannot reach its operating speed.
If powering the printer offand on does not clear any of these errors and it is alreadyconnected directly to the wall, your printer may require service. Itcould have a defective printhead unit or there might be a problem with theengine board or one of the printhead cables. Note:If you are the person repairing such a printer, check all of the cablesgoing from the printer's engine board to the printhead unit for any damage.Also check the continuity across these cables.

there are several different printhead errors 931 933 scanner motor died scanners bad. 932 934 935 are loose lock errors these can be caused by either the scanner or the engine board

go on line and type in

ibm infoprint 1352 laser printer error 932

enter

or

ibm 1352 infoprine error message 932

rod

error 932 Printhead—lost hsyncs Replace the printhead.

The message indicates that the laser scanning head is defective. Lexmark calls it a printhead. Unless you want to spend a lot of money, it may not be worth fixing. A new part runs over a hundred dollars.

To resolve the error condition:

1. Open the printer access door.
2. Remove the color and black ink cartridges.
3. Remove, then reinstall the printhead

To reinstall printhead follow the link.
http://www.kodak.com/global/plugins/acrobat/en/service/manuals/AiOPrinters/printhead/AUR1780-9_UE_RevC.pdf

93x Printhead Error
Each printhead error has its own error code number. The error codes and their respective meanings are listed below, together with some actions you can take to resolve the problem. 


ALL printhead errors:
If this is the first time the error has occurred, try turning the printer off and on. 
Let it sit turned off for at least 20 seconds before powering it back on. 
If powering off and on the printer clears the error, please continue using the printer but watch it to see if any printhead errors return. 
If your printer continues to display a Printhead Error message, make sure it is plugged straight to the wall and not through a surge device or power strip. Power strips and uninterrupted power supplies can cause a low amperage problem in your printer. This can trigger a printhead error even if the printer has worked on this surge device for months. 
  
If the printer continues to post a 930 Printhead Error, it thinks the wrong printhead unit is installed. 
  
If the printer was recently serviced, make sure the correct parts were used. This is especially true if the parts replaced were either the printhead unit or the printer's engine/system board. It is in one of these two parts that the printer is detecting the problem. Note: If you are the person repairing such a printer, please be aware that parts from different, though similar, printer models may not be compatible with this printer. Also make sure to check the laser cable going from the printer's engine board to the printhead unit, as it reads that signal. 
If the printer was not recently serviced before this error occurred and powering the printer off and on does not help, the printhead unit and possibly the laser cable or the engine/system board to this printer may need to be replaced. 
 
If the printer continues to post a 931 Printhead Error, it thinks there is an error in the signal going to the laser or the Hsync part of the printhead assembly. 
If the printer continues to post a 932 Printhead Error, it thinks there is an Hsync error occurring in the printhead assembly. 
If the printer continues to post a 933 Printhead Error, it thinks there is a failure in either the Hsync signal or with the mirror motor unit of the printhead.  
If the printer continues to post a 934 Printhead Error, it thinks there is a "lock" failure with the mirror motor assembly within the printhead assembly. 
If the printer continues to post a 935 Printhead Error, it thinks the mirror motor unit within the printhead unit cannot reach its operating speed.
 
If powering the printer off and on does not clear any of these errors and it is already connected directly to the wall, your printer may require service. It could have a defective printhead unit or there might be a problem with the engine board or one of the printhead cables. Note: If you are the person repairing such a printer, check all of the cables going from the printer's engine board to the printhead unit for any damage. Also check the continuity across these cables. 


Source: Lexmark KnowledgeBase

Basically this is a Lexmark printer.

Try these if no result replace printhead ( can be expensive will try to find the comparable to the lexmark.

93x Printhead Error

Each printhead error has its own error code number. The error codes and their respective meanings are listed below, together with some actions you can take to resolve the problem.

ALL printhead errors:

1. If this is the first time the error has occurred, try turning the printer off and on.
2. Let it sit turned off for at least 20 seconds before powering it back on.
3. If powering off and on the printer clears the error, please continue using the printer but watch it to see if any printhead errors return.
4. If your printer continues to display a Printhead Error message, make sure it is plugged straight to the wall and not through a surge device or power strip. Power strips and uninterrupted power supplies can cause a low amperage problem in your printer. This can trigger a printhead error even if the printer has worked on this surge device for months.
   
   • If the printer continues to post a 930 Printhead Error, it thinks the wrong printhead unit is installed.
     
     • If the printer was recently serviced, make sure the correct parts were used. This is especially true if the parts replaced were either the printhead unit or the printer's engine/system board. It is in one of these two parts that the printer is detecting the problem. Note: If you are the person repairing such a printer, please be aware that parts from different, though similar, printer models may not be compatible with this printer. Also make sure to check the laser cable going from the printer's engine board to the printhead unit, as it reads that signal.
     • If the printer was not recently serviced before this error occurred and powering the printer off and on does not help, the printhead unit and possibly the laser cable or the engine/system board to this printer may need to be replaced.
       
   • If the printer continues to post a 931 Printhead Error, it thinks there is an error in the signal going to the laser or the Hsync part of the printhead assembly.
   • If the printer continues to post a 932 Printhead Error, it thinks there is an Hsync error occurring in the printhead assembly.
   • If the printer continues to post a 933 Printhead Error, it thinks there is a failure in either the Hsync signal or with the mirror motor unit of the printhead.
   • If the printer continues to post a 934 Printhead Error, it thinks there is a "lock" failure with the mirror motor assembly within the printhead assembly.
   • If the printer continues to post a 935 Printhead Error, it thinks the mirror motor unit within the printhead unit cannot reach its operating speed.
     
5. If powering the printer off and on does not clear any of these errors and it is already connected directly to the wall, your printer may require service. It could have a defective printhead unit or there might be a problem with the engine board or one of the printhead cables. Note: If you are the person repairing such a printer, check all of the cables going from the printer's engine board to the printhead unit for any damage. Also check the continuity across these cables.

I guess you're getting an error message which is normally one of the below (causes underneath)

Error Code 931
No first HYSNC Signal
Error Code 932
Lost HYSNC =

These errors usually indicate a
failure in the HYSNC signal to the
printhead. Check the continuity of
the cables connected to J3 and J8
on the engine board. If incorrect,
replace the defective cable. The
voltage at J8-4 measures
approximately +5 V dc. If incorrect,
replace the engine board. The
voltage at J3-7 measures
approximately +24 V dc. If incorrect,
replace the engine board. If correct,
replace the printhead assembly.


Error Code 934
Mirror Motor Lost Lock
Error Code 935
Mirror Motor unable to
reach operating speed =

These error codes indicate a
problem with the mirror motor circuit
in the printhead assembly or the
mirror motor cable to the engine
board cable or engine board
assembly. Check the continuity of
the mirror motor cable connected to
J3 on the engine board. If incorrect,
replace the cable. The voltage at
J3-7 measures approximately
+24 V dc. If incorrect, replace the
engine board. If correct, replace the
FRUs in the following order:
engine board
printhead assembly