Our kettle has started making a crackling noise when turned on now; thought it does boil the water, and there is no odd smell from it.

same issue as yours above . did you get any help? same issue as yours above . did you get any help?

I had the same kettle and started doing the same problem, I think this is an issue from this model of Brevilles kettle. Anyway I found the problem and this can be solved by almost anyone. The problem is not in the basement but under the kettle where it hooks to the base there are three metal lead contacts to conduct the electricity from the base to the kettle. We have a pin lead in the middle which is solid and doesn't move, and to two other leads which are flexible which with the time they bend and when you hook the kettle to the base it makes the cracklilng electricity noise because of poor contact of the kettle's leads to the base's ones.

SOLUTION : the kettle leads are flexible only in one direction (bacwards), so to make the lead more solid when you hook to the base so the contact can be strong you need to take out of they "bed" (you'll see they get stopped by two sides so they can't go further forward) the leads and bend them forward as much as you can and then get them back to their place. If you can't cross the two side barriers , you can freely broke one of them (they are pvc). Like this when you hook your kettle you'll not hear any crackling and the light will be steady.

P.S. excuse my english. tried to help somehow. I had the same kettle and started doing the same problem, I think this is an issue from this model of Brevilles kettle. Anyway I found the problem and this can be solved by almost anyone. The problem is not in the basement but under the kettle where it hooks to the base there are three metal lead contacts to conduct the electricity from the base to the kettle. We have a pin lead in the middle which is solid and doesn't move, and to two other leads which are flexible which with the time they bend and when you hook the kettle to the base it makes the cracklilng electricity noise because of poor contact of the kettle's leads to the base's ones. SOLUTION : the kettle leads are flexible only in one direction (bacwards), so to make the lead more solid when you hook to the base so the contact can be strong you need to take out of they "bed" (you'll see they get stopped by two sides so they can't go further forward) the leads and bend them forward as much as you can and then get them back to their place. If you can't cross the two side barriers , you can freely broke one of them (they are pvc). Like this when you hook your kettle you'll not hear any crackling and the light will be steady. P.S. excuse my english. tried to help somehow.

Our Russel Hobbs kettle is new but over the course of a couple of months it gradually began making a loud crackling noise as it boiled the water. After reading about limescale build up which I thought couldn't be the cause I decided to clean off the build up I could see in the inside of the kettle and to my amazement the crackling noise stopped! Now I just have to figure out what the random clicking/electrical sound is every now and then? Our Russel Hobbs kettle is new but over the course of a couple of months it gradually began making a loud crackling noise as it boiled the water. After reading about limescale build up which I thought couldn't be the cause I decided to clean off the build up I could see in the inside of the kettle and to my amazement the crackling noise stopped! Now I just have to figure out what the random clicking/electrical sound is every now and then?