My fridge is working fine but my freezer is not keeping the food frozen it is a kitchen aid side by side any help?

I own a similar Kitchen Aid fridge that had a defrost icing issue: Kitchen Aid KSRP25FNBL00
> Ice had plugged the drain hole at bottom of chill coil section inside the freezer compartment.
> I learned that the coil, circulation fan was not working, but condenser was working.
> I paid a tech to replace the circ fan, about $200, including a new swiss-made fan. He said it was unusual for these fans to fail, but not unheard of.
Expensive, but saved the purchase of a new fridge. Has worked great for 6 months since then.
HOpe that helps.
Al Zayha

Nine out of ten times it turns out to be a defrost issue. What most people dont understand is the refrigerator gets its cool air from the freezer. If the evaporator coil in the freezer becomes a block of ice then the airflow from freezer to fridge section is blocked. The block of ice along with already frozen foods in the freezer compartment help to keep those foods frozen. Therefore you assume the freezer section is fine. However, the lack of cool airflow to the fridge side quickly turns that 38 degree air into 50 degree air. You could try unplugging the fridge and leaving doors open for 24 hours, this will thatw the evap coil. Plug it back in after the 24 hours, and within 12-24 hrs everything should be cool. If the fridge continutes to cool for about 3-6 days and then fails again, you certainly have a defrost problem. This is long winded, but hope it helps

Check the vents in the fridge side and close a little if you can. On the freezer side just for good measure>>>>
Is your circulating fan working?
Sometimes they stick and need a shot of WD 40 and then work
it back and forth a little until it wants to take off again. Keep me informed
and PLEASE give a Thumbs Up for the effort. The Raz Shack

If, the fresh food section is 34- 38 degrees, then the freezer should be cold enough to keep ice cream solid. All of the cooling capability comes from the freezer section. I, personally, would not waste time or money on a ten year old box. Ten years ago it cost $1000, so, the outlay is $100 per year. Dump the old refrigerator and get a new one.

I have run into this before and found it very helpful to re-level the refrigerator. By leaning the fridge back toward the wall about an inch helped keep the water and ice in the tray. Remember to remove items that block air flow in the freezer. Remove the ice bin and clean it then start over with the fridge leaning back a little. Hope this helps.

ok first the freezer does all the cooling for the whole unit and in order for it to cool properly the freezer needs to be a certain temp it should be around -10 -6 if its not reaching that temp it will still freeze and apper to be working right also check to hear if the freezer fan is running as it pulls air from the fridge and cools it then blowes it back look in the freezer on the back wall toward the bottom see if frost is building also in the refridgerator section on the left hand side of the cabnit is a return vent make sure its not blocked and see what the thermostat in the freezer is and let me know we need to know things like this to help narrow the promblems and people dont reply to the questions so we cant answer appliance repair is a skill

I cleaned condenser coils with vacum, emptied the defrost tray and vacumed all the dust from the unit, unplugging first of course. Now it is working just fine. Thank you fixya for all your help and postings.

I still can't find the model number anyplace on the unit. This unit is only 2 1/2 year old but no model number to be found on the unit. But

no ice in freezer section??? not able to keep meat frozen , is it making ice??? sounds like a compressor issuew and not covered by manufacture warr is generally not a worthwhile repair

Does freezer cool like the cold food section? Did this suddenly happen, and frozen food began to thaw?  Most freezers control the cooling in the cold food section. The freezer must work fine before the cold food section will work fine. Let us know more, Thanks JT 

It sounds like cold air from the freezer isn't making it to the fridge compartment. This can be cause by a several things. The damper that lets air into the fresh food side is stuck in "closed" position, the temp sensor (t-stat) isn't working properly, the evaporator fan (in the freezer comp above the coils) isn't working to blow air up to the fresh food section. In some situations, the defrost cycle for the freezer section isn't working and the coils have frozen into a block of ice and air can't flow over them properly so you get not cold air to the fresh food section but the freezer still stays cold due to the block of ice.