I have the same urn and had the same problem.
There are 3 common causes of lost perk that can be dealt with at home, and cause about 1/2 of the failures with these urns. They are very common when the pots are used rarely or carelessly cleaned after use, and when coffee is ground too fine for perc (drip grind is too fine for perc). As long as the pot is still heating, check these three things:
1) Clean the _inside_ of the hollow stem )that holds the basket and moves the water from the bottom of the pot to the top), to remove all grounds. You should be able to see clearly through it.
2) At the bottom of this stem there is a very small cup that has little holes in it and fits into the little well at the bottom of the pot. Make sure these are completely clear.
3) Scour out the little well so all residue/ grounds are removed and the little cup fits perfectly into the well.
It is the perfect fit of the two that allows the perc-ing cycle to occur.
If the pot is not heating, or these cleaning measures do not work, a local electric repair shop can probably do the repair for about 1/2 the cost of a new urn.
Testimonial: "I will try the cleaning methed first. Thanks for the helpful hint. I don't use it very often,so I'll see."
Hi my Coffe urn doesn't turn on help me please.
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