Re: CP100 Auto Attendant transfers direct to voicemail
The norstar extension may be setup up for Call Fwd to voicemail, or call fwd/busy. Also, Custom Call Routing may be setup to send the caller directly to the mailbox.
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I'm not familiar wiht Edge terminology, but the idea is you set the transfer recall time to something less than the call forward to voicemail. It means that any calls to voicemail have to be direct transfers and there may be some auto attendant issues.
I understand that you would like to bypass Auto Attendant for your lines.
On extension 10 or 11
Feature 00
Left Intercom, Left Intercome
#208
Line 01
Enter your extension number
#208
Line 02
Do the same for all of the lines.
Go to your extension to program a voicemail cover button. Without it being on voicemail wont pick up
Press Feature 00
Select a button and call it Call Cover press it
Enter Feature 15
Feature 00
Press that button so the green light lights up.
Test.
Selector Code 1 and 2 have to be deleted or disabled from Auto Attendant.
Login to your voicemail admin box, go to Auto Attendant menu--- selector code assignments are in there.
Are you sure the callpilot is seizing the line? Press "Feature 985" to display the voicemail extension - if it says 254 then you are correct.
Possible scenarios include: Off-Premise Message Notification; Outbound Transfer; Call Recording; etc. Check with users for these conditions.
Depending what number your extensions start with, you need to go to the programming for the auto attendant and "undefine" the number in the menu. More than likely, it is built as a "thru-dial" and allows callers to punch in the extension. If you remove this, callers will have no other choice but to use the options in the menu. I can walk you through these changes if you want.
You have a selector code that is disabling transfer operations. Login with administrative account find selector code assignment (under Auto Attendants (3)) find a selector code 1 or 2 and see what it does. Change it to direct extension transfer . In a partner selector code 1 and 2 shouldnot be used.
Cheers
Since you did not mension the phone system type I am assuming it is a Digital like the KX-TD500. You can transfer direct to voicemail if you have a VT ( Voicemail Transfer ) button on your phone. When you want to transfer the party you are talking to, press VT and dial the extension/mailbox number you wish to transfer the call to and hang up to complete the transfer. If you do not have a VT key you can program one of your flexable buttons as a VT key by pressing your PROGRAM button, dial 9 9, press the button to be programmed, dial 8 and the voicemail extension number, press AUTO DIAL/STORE and then press PROGRAM to exit station programming. Good Luck. ....Mike
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