I have changed computers resently and can't find the soft ware to reload and I need to charge my daughter's hannah montana mix max. Where can I get to software to reload.

Mine too, exactly the same thing

go rent a limo

Try resetting, you will need a small pin, but that worked to turn ours back on, except now we have other issues.

yes there is a little hole next to the usb slot where you poke a needle or safety pin in !! good luk! :D

Solution, I took a pin and pushed the reset botton next to the jack port. It shut down the player, then I put the power back on and it has been working ever since.....

Does it show up in "My Computer" at all when you plug it in?

try going to the website
www.gamespot.com

I had the same issue. I took it to a friend of mine who is good with computers hoping he might be able to fix it........and he did....apparently the HOLD button was slid to the right locking all functions...once he slid it to the left closest to the power button, it worked fine. Imagine my embarrassment...I hope this is all that is wrong with yours as well

My solution - dont buy product associated with Hannah Montana -
I have never had a good experience with products with her name on it or direct dealings with the singer herself - she and her product pyramid have done nothing but constantly disappoint my daughter and myself.

I have the same problem with my daughters Tinkerbell mix max. Any suggestions?