My Franke coffee machine keeps saying to fill water tank but it is full and I can’t use it. Any ideas please?

Hi,

Please restart your machine. Check pump pressure, boiler valve and the water supply. You can check the manual for more details. I believe it should be on page 9 and/or the table of errors.

Thank you.

The water tank has a float magnet in the left hand side of the tank. A reed switch is mounted inside the machines right hand panel which senses if the tank is empty. If you remove the tank and fill with water and the display indicates fill tank. The sensor may have failed. Or the float has stuck in the down possition.If the display indicated filll sytem and or rinse. Then the sensor is fine. The next stage is to try rinsing . If it keeps saying filll system or rinse then there may be a blockage in the tank. Or the flow meters have failed. This is assuming water is being dispensed from the water arm etc . If no water is being dispensed and this time assuming you can hear the pumps running. Then there possibly be a blockage in a thermoblock. I could go on for ever guessiing based on the info you discribed. If any more info is required please say

in water tank got a magnet try to see it and put it in up side

The flow meter inside the machine has a little dirt in it. The machine is not sensing the rinse water flowing through the system because the flow meter is blocked.

Doctor coffee

DESCALING The Saphira has an integrated descaling program. The procedure takes about 60 minutes. Once started, the descaling procedure may not be stopped. • When acid-containing descalers are used, immediately remove any splashes or drops on sensitive surfaces, particularly from natural stone and wood surfaces. Also, take the appropriate safety precautions. • Turn off the Saphira by pressing the "ON/OFF" button. • Press the button "Descale" until an acoustic signal is heard. • Display: EMPTY DRIP TRAY (Fig.1) • Display: INSERT AGENT IN TANK • Display: PRESS DECALCIFYING Dissolve 2 DESCALING tablets completely in 2.5 cups of water in a vessel and pour the mixture into the empty water tank. Place a sufficiently large container under the steam tube and the coffee delivery outlet. • Press the Descale button • Display: UNIT DECALCIFYING • Display: PLEASE WAIT • An acoustic signal is heard. • Display: EMPTY DRIP TRAY (Fig.1) • Display: FILL WATER TANK • Display: PRESS DECALCIFYING • Press the Descale button • Display: UNIT DECALCIFYING • Display: PLEASE WAIT • An acoustic signal is heard. • Display: EMPTY DRIP TRAY • Display: CLEAN CONTACTS
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There is a magnet fitted in the side of the tank. Lift out the tank and make sure the magnet is free to move. It might be that some water has been spilt onto it and it's crusted up. Failing that, suspect a faulty microswitch inside.

Open the hot water valve, and run about a cup of water, this will engage the pump and fill the circuit.

Fill your water tank with Warm Water and then try a few times. Keep Patient and Keep trying for some times and it will work.

What you would have to do is take the side panel off to get at the solenoid. It is probably sticking closed and not letting the water fill into the boiler.

Hi,

Make sure the magnet in the water tank flow up when you fill it with water.

Best regards
/Mirran