Franke Coffee Makers & Espresso Machines - Recent Questions, Troubleshooting & Support


the coffee-boiler is not heating up. check the clicksons (push the little red button in the middle of the clickson to rest). heating element can be broken too. btw: the coffee-boiler is littlest boiler.

Franke Evolution | Answered on Sep 03, 2019


Possibly with a small stainless wire .

Franke Coffee... | Answered on Aug 25, 2019


Check the water level sensor on tank,often gets a bit of lime scale on it.Remove it give it a clean and replace and check

Franke Coffee... | Answered on Jun 30, 2019


Yes. The machine has indeed bursted a pipe. Contact the company from where you bought the machine for warranty or repair solutions. Its strongly advised against trying to repair the machine yourself.

Franke Coffee... | Answered on Jan 14, 2019


Where can I buy new seals or a whole new drop tray please

Franke Flair... | Answered on Oct 17, 2018


I am a Franke technician. After and possibly during the descale, because probably you haven'nt done it in a long time, steam was able to escape through the fittings as the limescale damaged the silicone rings beforehand. The steam damaged the klixxons or the thermoblock itself. You will need one of us unfortunately....

Franke Coffee... | Answered on Oct 01, 2018


Hello -

According to the information here:
http://33coffeemakers.com/franke-coffee-machine-troubleshooting/
when you see the error code 44 and the machine displays "Motor Timeout," you need to contact Customer Service.

This is the link to the Contact Us page for Franke Coffee Systems:
https://www.franke.com/main/en/cs/customer-service.html

Best wishes.

Franke Coffee... | Answered on May 11, 2018


What bean type are you using? Do you have you own bean grinder? You should try diffrent settings on your grider. I think you should use a more fine grinding setting. It should take around 25sec for the espresso to flow.

Franke Coffee... | Answered on Apr 30, 2018


you have problems with the brewing group. perhaps the o-ring on the upper piston is broken.

Franke Saphira... | Answered on Mar 13, 2018


DESCALING The Saphira has an integrated descaling program. The procedure takes about 60 minutes. Once started, the descaling procedure may not be stopped. • When acid-containing descalers are used, immediately remove any splashes or drops on sensitive surfaces, particularly from natural stone and wood surfaces. Also, take the appropriate safety precautions. • Turn off the Saphira by pressing the "ON/OFF" button. • Press the button "Descale" until an acoustic signal is heard. • Display: EMPTY DRIP TRAY (Fig.1) • Display: INSERT AGENT IN TANK • Display: PRESS DECALCIFYING Dissolve 2 DESCALING tablets completely in 2.5 cups of water in a vessel and pour the mixture into the empty water tank. Place a sufficiently large container under the steam tube and the coffee delivery outlet. • Press the Descale button • Display: UNIT DECALCIFYING • Display: PLEASE WAIT • An acoustic signal is heard. • Display: EMPTY DRIP TRAY (Fig.1) • Display: FILL WATER TANK • Display: PRESS DECALCIFYING • Press the Descale button • Display: UNIT DECALCIFYING • Display: PLEASE WAIT • An acoustic signal is heard. • Display: EMPTY DRIP TRAY • Display: CLEAN CONTACTS
Good Luck Mikey@espressomachineexperts.com

Franke Saphira... | Answered on Mar 02, 2018

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