When I try to turn it on, it says the battery is dead and goes to black. When I plug it in, it starts to turn on, and gets as far as the "refresh database" screen; then it goes to black again, with a green dot and a white line near the top of the screen. The computer won't read it, and it won't charge. Is there some way to reset it, or do I need to replace it? Any help would be greatly appreciated.
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Three possibilities; 1) You have a dead battery because the battery is no good. 2) You have a dead battery because your Sansa is no longer charging the battery. 3) You have a dead battery because you didn't leave your Sansa tethered long enough to charge it up.
When you have the Sansa c250 tethered to the computer, you should see a tiny yellow lightning bolt flashing, and a battery icon that shows the amount of charge on the battery.
If you see the lightning bolt, but the battery does not charge after being tethered to a working computer or charger for 24 hours, you may need a new battery. You can get one on Amazon.com. Here's a link: http://www.amazon.com/HQRP-Replacement-Battery-Universal-Protector/dp/B001NZ981S
If you see the lightning bolt, and the battery charges after 24 hours, AND your player works when unplugged--Problem solved! You just need to let it charge for a longer time.
If you do not see the lightning bolt when the player is tethered, and the battery indicator shows "empty," It's likely that the internal plug to your Sansa c250 has broken. Your Sansa is no longer able to charge the battery.
If you happen to be an electrical engineer, or otherwise have a shop full of electronics equipment (including signal injector, volt-ohm meter, needle-tip soldering iron, and stereo magnifying goggles with work lamps) you may be able to fix it yourself. Otherwise, forget it-- your Sansa is dead.
If it's still under warranty, try to get it replaced. Failing that, it's time to get a new MP3 player.
Hope that helps! Please post a message to let others know what happened to your Sansa player.
Take out the battery and try running it on the power adaptor alone. If this works, you have a dead battery. If not there's something more serious wrong in the machine.
The battery may show "full' but still not hold a charge, so that when you unplug it from your computer, it goes dead. I assume you hold down the power button for several seconds and it still doesn't power up? Most likely, you battery is defective.
turning on to change modes is your problem. If it's completely dead you may need to replace it or refurbish it. Or if the battery is completely dead plug it in all day until you can get it to turn on. ONCE ON then you can worry about getting it to connect. Try this:
There are two connection settings in USB: MTP and MSC. For some reason MTP is the default, but it doesn't connect properly on all computers. Select MSC and plug the player in again, the computer will recognize sansa e250 but not show the driver just yet. It is installing recognition software (just basic drivers - nothing heavy) and it doesnt tell you what its doing until its complete. WAIT FOR IT. Once it is complete you will see both the sansa e250 and the removable memory slot in your "my computer" now you're good to go.
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