I have tried a number of sets of new batteries and press the sync button, in a similar way to the controllers when I change the batteries, except the blue lights on the Balance Board don't stay lighting.
Well - had the same problem, even got a walkthru from Nintendo Support. I was ready to pack it to ship off when, demonstrating everything I had done to a friend -- the darn thing started working again! I think what was going on was the sync was "poor" with the console -- it could sort of see the balance board but not enough to actually work. I did the red-button-on-the-board/ red-button-on-the-Wii thing (press board button then quickly press the console button) several times until it "took" solidly. Don't give up -- keep trying. Yeah their hardware/software has a bug......
Well, i think you need to wait for when the game asks for you to turn it on, if not, did you press sync on the balance board at the same time as the wii?
Put four AA batteries into the battery housing located on the underside of the Wii Balance Board.
Insert a Wii Balance Board compatible game into the Wii system.
Select the "Disc Channel" on the screen with the Wii remote, and choose "Start."
Open the SD card slot to reveal a sync button on the Wii system. This is located behind a cover under the power and eject buttons.
Turn the Wii Balance Board upside down.
Remove the battery cover under the balance board to reveal another sync button.
Pres the sync button on the balance board, then press the sync button on the Wii. Do not hold down the buttons. You know it is synchronized when the blue light on the Wii Balance Board stays steady
Place the board on a flat surface directly in front of the TV. Face the power button away from the TV.
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