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Make sure you have installed a brand new needle. If the problem persists, most likely the machine is out of time. Search for sewing machine timing or take it for service.
Hi ow old is machine, call company l. Your machine is popular but really not common. They are expensive and he doesn't see many. He really may not know how to fix. If he touch and it don't work you going to expect a lot of money. Call company and let them tell you where to go. But Pfaff is a high end company expect to pay more like when you purchased. Pfaff, Viking, Bernina, are mire expensive all you need to go yo certified dealer not just any repair. Even Singer and Brother or it void your warranty. So he did you a favor. Call dealer that sold it too.
That machine does not have a chain in it. It does have 2 belts a motor belt and a timing belt. Bolth belts very rarely brake. What are the machine symptoms, it may not be a belt at all?
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