Brother mfc 7860dw printer has no paper message. I contacted Brother and was told I needed to get a new drum. I did and I am still getting no paper message. What now?

John Tuminaro

• 56 Answers
• Posted on Jan 15, 2009

SOURCE: Need to reset 'Drum near end' warning on Brother MFC-8460N.

Open the front door
Press clear
then press 1

SOURCE: Brother MFC 8840D still says change drum soon

Open the front cover
press clear/back button
press 1 and when the lcd shows accepted, close the front cover.

thanks adi

SOURCE: message on brother MFC7420 "back door open" when it's not

Actually, you need to double check the back cover and front cover, open them all to check all paper jam.
Besure to check the back cover, normally all paper jam is from the back.
be sure to close the front cover at the last cover to close.

SOURCE: BROTHER MFC 7820N MACHINE PUT IN NEW DRUM, CHANGE

To manually reset the counters, do the following:

• Open front cover, press "option".
• Answer Yes (by pressing 1) to the question in the display.
• Your drum counter is now reseted. Press "option" again.
• This time, press *, 0, 0.
• Your toner counter is now reseted too.

SOURCE: paper jam in brother MFC 240C

Usually small pieces of paper are jammed at the print head area. Lift up the scanner and see if you can find the paper at the print head parking area, clear the paper . If you can't find the paper, remove the scanner cables, then the scanner. You will see 2 screws at the rear and one near the USB connection. Another 3 screws towards the front will remove the front panel. Under the panel remove 4 screws and the two panel harnesses. The is a speaker harness which you must remember to attach back later (most people don't remember to put back). Lift up the top cover and you can see the whole engine. Clear any pieces of paper that might be there.