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Remove the lens, attach the old lens and see if you get the same issue, if yes, then you have an issue with the base, and will need to be take to a repairman. If no issues, then the new lens is having issues. Since its new, I assume to will have a warranty.
Welcome to the club of lens droppers entry only requires that you drop and break lenses its an expensive club to join
I found my entry fee to be to high for continued membership once was enough
cheaper to buy another lens due to internal damage repair costs
Only way for you to find out is to get a repair quote as elements may be out of alignment
Good luck
maybe the sensor is faulty? possibly the lens is not very good? If it is producing bad results something may be amiss.
How does it work with another lens... if the result is the same then the issue is in the body's functionality.
You have tried adjusting the various settings to no avail so it may be a hardware fault.
What kind would you like to get? Cameras vary widely in size, weight, features, capabilities, ease-of-learning, ease-of-use, and, of course, cost. The best digital camera for one person is very unlikely to be the best camera for another person.
Visit your local library or bookstore. There are plenty of introductory books that discuss camera types and the trade-offs they offer.
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