Ok, there are a couple of possibilities, and I'm going to include an image. I"m not sure whether you're trying to use the small or large hoop, but the first thing you should try is turn off the machine, take the hoop off entirely, then turn on the machine without anything and let it reset to its default position, which will be the center. If it has a problem there, make sure the needle it at its highest position.
Next, put the large hoop on, bring up a design, (preferably a design that came with your machine--there are sample designs in the \Library directory where the program is--that's generally in c:\program files\futuraquartet--and is designed for the hoop you're trying to use, and transmit to machine. If it tells you the hoop is the wrong size, download a patch from
www.futura-support.com. If it STILL tells you you have the wrong size, reseat your USB cable into the machine and tape it in place with masking or duct tape.
The third possibility--and the one pictured in the photo I'm going to attach--is there is a tab on your hoop which indicates the hoop size, and your TAB may be off. It needs to be dead center of the sensor, which is also pictured. A while ago a BUNCH of hoops were manufactured with the tabs slightly off, and if it's off, your machine can't read the size. What generally happens there, though, is it will indicate that there is NO hoop attached, rather than the wrong size.
You can see the sensors--they're inside the arm where you put your hoop, and they're not covered up. Below it are the large hoop (top), and small hoop (bottom). The hoop tabs have to match up to the sensors exactly, and you'll be able to see if it doesn't by matching up the notch in the hoop that matches the catch in the embroidery arm.
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