Hi we have an NEC IP4WW-24TXH-A-TEL(BK). A message on the screen that reads...MESSAGE 18. How do I get rid of this. We can dial out but if you phone in the line gives an engaged signal. HELP please

SOURCE: Set Time DTH-16D-1 (BK) TEL

Here's how you adjust the time:

1. Press <TRANSFER>
2. Press <CONF>
3. Press *
4. Press <TRANSFER>
5. Press <CONF>
6. Press #
7. "CAT MODE" displayed on LCD
8. Press <REDIAL or LNR/SPD>
9. "COMMAND" displayed on LCD
10. Press 02
11. Press <RECALL>
12. Press 2
13. Press <RECALL>
14. "02>2>Current Time" displayed on LCD
15. Input correct time using military time (HH MM SS)
16. Press <CONF>

SOURCE: NEC IP1WW-24TXH

For the NEC you will need to have an NEC Technician enable this in programming or if you were given all the manuals when you purchased the system you can enable this option in the Class of Service area in programming.

SOURCE: how do you change the time on a nec phones dth-8d-1(bk)tel

To Update Time: From operator telephone with receiver hung up; Press feature key; dial 9,#; enter hour and minute i.e. 0135; (press recall key to change from am to pm); press feature key to save and exit.

SOURCE: My phone screen says check

First be sure you have dial tone at the jack. Use a corded phone to do this with. If you do have dial tone then be sure you have ac at the outlet that the transformer is plugged in to. If there is no dial tone at the jack...go to your interface box outside and check for dial tone there....if none call the phone company. If you do have dial tone then you need to check your wires to the jack...or have the phone company do it for you. If you don't have ac at the outlet....check your breaker box or have an electrician check for you.

SOURCE: Error message CHECK TEL LINE

This sort of issue requires you to check if the base or the phone line has a problem.

I prefer to use an old corded phone for testing. I also get a new RJ-11 cable. Unplug your phone base from the jack and check for dial tone when you plug in your test phone.

If you get a dial tone on the test phone, try the new cable with your cordless phone. If you still get that message, then the phone has failed. If it is under warranty, contact the manufacturer for repairs. If it is out of warranty, then determine if it is worth fixing or replacing. These phones are not designed to be fixed by the end user.

If you do not have a dial tone, take your test phone to another jack on the phone line. Check if there is a dial tone at that point. If there is a dial tone, the problem is at the first jack or the phone line to the jack.

If you still do not have a dial tone at the second jack, find where your telephone service comes in. Open the box and determine the type of connection used. If you are lucky, it will have RJ-11 connections. Plug your test phone into the jack and check for a dial tone. If you do not have a dial tone at this point, call your telephone company. They will fix the problem for free. If you find that the connection is not an RJ-11 type, call the phone company and have them test the line and repair it if needed.

If you have a dial tone at the service box, then you have an inside wiring problem. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.

You may want a professional to check the wires inside the walls. Your telephone provider will do this for a fee.

I hope this helps.

Cindy Wells
(who has had outside phone line problems due to rodents chewing on wires, road crews digging just a little too much, and lightning damaging a DSL filter.)