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I solved this issue for one of my customers . Here were our steps:
Options > Network & Connections > Mobile Network > Network Technology should be sent to 1xEV.
As soon as we switched it back the SOS disappeared. SMS started incoming immediately and voice tests were successful!
Take your thumb from the top of the keyboard and slide it down to the bottom. It'll make the keyboard disappear. To make the keyboad reappear, place your thumb near the bottom of the screen and move upwards.
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