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Patti Bansbach
Patti Bansbach Posted on Mar 31, 2016
Answered by a Fixya Expert

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Why can't I scan, print or do anything? There is no error code.

As soon as I reset it, the screen tells me to power the machine off and on again or contact HP. There is no error message. It just says there's a general printer error.

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L Pfaff

L Pfaff

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  • General Master 11,573 Answers
  • Posted on Mar 31, 2016
L Pfaff
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Patti, you may have to do a hard reset.
1) Disconnect the USB cable from your computer
2) Remove the ink cartridges
3) Unplug the power cord. Wait for a couple minutes. Plug the unit back in,hit power button if needed.
4) Wait for the "Insert Cartridges" message, reinstall the cartridges
5) Close printers doors
6) If you get a recalibration message, allow the printer to complete this task
7) Reconnect printer to USB cable
8) Try your printing again.
Check the attached links,instruction and guides, Good luck
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
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How to reset a brother mcf-7420 printer?
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bradminsc.gif



  1. Start the BRAdmin Professional utility, by clicking Start => All Programs or Programs => Brother Administrator Utilities => Brother BRAdmin Professional 3 => BRAdmin Professional 3.
  2. From the main BRAdmin screen double click the appropriate machine.
  3. Enter the print server password (The default password is "access").
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    bradmin4.gif


Via a web browser
Because web based management requires the TCP/IP protocol for communication, any reset option you see when managing the machine with a web browser, will not reset the IP address details that are set. If you wish to totally reset all the print server parameters we recommend you reset the print server by using the BRAdmin application.

To reset the print server (excluding TCP/IP parameters) follow these steps:
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  4. Press up or down navigation key to select Factory Reset or Network Reset and press Set, Menu/Set or OK.
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