DeLonghi Perfecta ESAM5500 Fully Automatic Bean to Cup Coffee Maker Logo

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Jane Winberg Posted on Oct 31, 2015

"General Alarm" signalled. Have double cleaned everything still same message??

1 Related Answer

mnwarfield10

mark warfield

  • 453 Answers
  • Posted on Feb 27, 2011

SOURCE: There is a General Alarm alert and after cleaning,

sounds like pcb assy fault... or check u have all parts in correctly ie tray ,bucket ect. bsc appliances 07779933829 postal service too .

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Screen Alert: General Alarm What does this mean

General alarm means the machine has detected a serious fault. There is a section in the instruction manual that may help. If not, read on.

Persistent "General Alarm"

This means many things. If the transmission is not stuck, check the main boiler has not burnt out (open circuit). This happens when the thermoblock labyrinth runs dry and overheats, a common problem caused by leaks, limescale, milk blockages or water filter contamination. Replacing the boiler is the only fix, a difficult and expensive process, experienced fixers (or nothing to lose) only.

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There is a General Alarm alert and after cleaning, the message still stay.

sounds like pcb assy fault... or check u have all parts in correctly ie tray ,bucket ect. bsc appliances 07779933829 postal service too .
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Eam3500 delonghi coffe machine

From page 21 of the owner's manual: Message: general alarm. Meaning: The inside of the appliance is very dirty. What to do: Clean the inside of the appliance thoroughly, as described in section 15. If the message is still displayed after cleaning, contact a service center.
Hope that all your machine needs is a thorough cleaning; it's not that difficult.
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My Delinghi eam3500 has come up with general alarm, I have cleaned the unit like it says but it is still not working, when it turns on it says warming up, but it tries to warm up for ages but nothing...

The general alarm message after the machine taking too long to heat up -in deed shows a problem to reach the correct temperature.
So there are a number of possible causes:
the 2 heaters (water/steam) the NTCs(temperature control sensors)
the tempearature overheat-fuses. In my case it was the (water-)heater itself. Be sure to unplug the machine from power supply befor opening!!!
First test then-do the heaters warm up??.....carefull if they do-they are hot!!! If one of them doesn´t warm up- Unplug again!...and then measure the resistance of this heater-If the heater is ok,it should show around 50-58 ohms. If it shows indefinite resistance the heater is broken and you have to exchange it.
In case of both the heaters showing the~50ohms you will have to check the thermal resistors/fuse/NTC.
For me the two forums below wer of great help for me...of course they are in german...but didn´t you wish to learn a foreuage anyway???
Good luck and best regards
Wolfgang
Ref,:http://www.kaffeevollautomaten.org/forums
http://www.kaffee-welt.net
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Sending messages

..tried looking for a solution and was able to find one.

just press *#7370#

it's like resetting the phone back to its default setting but it will delete everything you have saved on your phone like message and contacts.

worked for me :)
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