20 Most Recent
Questions & Answers
The descaling light stays on
You are not completing the descale program. See below.
Due to the continuous heating of the water used to make the coffee, over
time it is normal for the tubing inside the machine to fill with lime scale.
When the light starts flashing( chap. 12-point 5), it is time to descale
NOTE: when the light switches on, the coffee maker can still be used to
Proceed as follows:
• Empty the tank and pour in the contents of one bottle (125 ml) of
DURGOL descaler plus one liter of water. For subsequent descaling
operations, descaling solution can be purchased from authorised
technical service centres.
NB: Make sure splashes of descaler do not fall onto surfaces sensitive
to acid such as marble, limestone and glaze.
• place a container with a minimum capacity of 1.5 litres under
the milk frother (Fig. 3);
• turn the machine on by pressing the button (Fig. 4).
• wait for the green and indicator lights to come on steady.
• press and hold the button for at least 5 seconds (Fig.14). The
light inside the button switches on (chap. 11 - point 8) to indicate
the start of the descaling program (the and lights remain
off to indicate that it is not possible to make coffee).
• turn the steam knob half a turn anticlockwise (Fig.5). The
descaling solution will come out of the milk frother and start to
fill the container underneath.
• the descaling program automatically performs a series of deliveries
and pauses, so as to remove the lime scale deposits from
inside the coffee maker.
The two red buttons
The two red buttons
• after around 30 minutes, when the light comes on (chap. 12 - GB
point 1), turn the steam knob half a turn clockwise (Fig.6) until it
The machine must be rinsed so as to eliminate the residues of descaling
solution from inside the machine. Proceed as follows:
• remove the water tank, rinse it and fill it with clean water.
• reposition the tank.
• empty the collection container (located under the milk frother) that is
full of liquid, and then replace it under the milk frother.
• turn the steam knob half a turn anticlockwise (Fig. 5). Hot water will
come out of the milk frother and fill the container underneath.
• when the tank is empty, the light goes off and the light
comes on (chap. 12 - point 1).
• turn the steam knob all the way clockwise (Fig. 6) and fill the water
tank with clean water again.
• the program of descaling is hour terminated and the machine is
ready per do again the coffee.
NOTE: if the descaling procedure is stopped before completion, the
alarm (chap. 12 - point 5) is not deactivated and the procedure
must be started again form the beginning.
IMPORTANT: THE GUARANTEE IS NOT VALID IF THE ABOVE DESCALING OPERATION
IS NOT PERFORMED REGULARLY.
on Apr 07, 2019
Delonghi magnifica door won't stay shut
Could be the brew unit pushing the door open because there’s a coffee build up in the spring loaded chute that directs coffee from the brew unit to the outlet. Result is that the chute is jammed.
Needs cleaning. Might need disassembly. Be prepared to throw up. Mine was moldy.
on Jan 06, 2019
Delonghi Magnifica 3300 doesn't make coffee, only wet grounds and water in the grounds container, everything else seems normal
Hi JB, not sure if you've junked your 3300 machine by now or had the problem fixed already. Nevertheless, allow me to share with owners of DeLonghi Magnifica Espresso machines who encounter similar problem to yours. Incidentally, mine is a Delonghi Magnifica 3200 which is very much the same as the 3300. Firstly, try to ascertain if the pump is working normally. When the machine is ready to brew coffee, turn ON the steam/hot water knob and see if it pumps normally and for more than 30secs at least. My machine could pump for short durations between 5secs to 20secs max before the water light came on. I checked the flow meter connection but is all seemed well. I noticed signs of water leak (dried up chalky water stains) where the steam wand exits the control panel. Upon opening up the control panel, I noticed a larger patch of dried up water stains on the wand valve assembly. Bought a set of steam wand assembly replacement and to replace the leaking one. It's been some six month now and I'm enjoying my daily cuppa again. Btw, my Delonghi Magnifica 3200 has been serving me well for 10 years! Apart from the steam wand replacement and a faulty micro-switch, I only had to carry out the usual descaling and replacing worn out O-rings.
on Dec 16, 2017
Screen Alert: General Alarm What does this mean
General alarm means the machine has detected a serious fault. There is a section in the instruction manual that may help. If not, read on.
Persistent "General Alarm"
This means many things. If the transmission is not stuck, check the main
boiler has not burnt out (open circuit). This happens when the
thermoblock labyrinth runs dry and overheats, a common problem caused by
leaks, limescale, milk blockages or water filter contamination. Replacing the boiler is the only fix, a difficult and expensive process, experienced fixers (or nothing to lose) only.
If the transmission is getting stuck there may be obstructions, the lead
screw may be worn or the limit switches could be faulty. If cleaning
and grease on the screw/bearings don't help then replacement is a tricky job only for confident hands. Approach with caution.
on Jun 07, 2017
Do you have dry coffee in the waist bin? do you have water coming ? I can offer you coffee but I can't give you because I don't have it
on Mar 31, 2016
Water indicator light keeps coming on, even though tank is full. Unit stops brewing mid cycle and indicator light comes on.
Do you mean the "Fill Tank" message? If so, I found the problem to be the magnetic switch triggered by the float in the water tank. Please confirm the message you see and I can provide more details.
Ok, it sounds like your unit might have the same problem mine did. I posted some of my findings in this thread:
Adding a magnet to the float helped for several months but then the problem came back. I found the root-cause to be the 'reed switch' (see picture in the other thread) and when I replaced it, it worked fine. Replacement parts like these are often available through web-sites (e.g. http://www.ereplacementparts.com)
on Apr 09, 2015
Delonghi magnifica door won't stay shut
I had this problem. The door didn't snap when I shut it and it would pop open and stop the brewing. It was an easy 5 minute fix.
I removed the drip tray and the black plastic bin where the spent coffee grounds are expelled. With a flashlight I could clearly see 1/4" to 1/2" caked coffee grinds lining the back of the cabinet at its base. This residue kept the bin from seating correctly. Because the bin wasn't all the way back into the cabinet it put pressure on the door and kept it from latching. I cleaned out the buildup with a small spatula and a brush and the door latched perfectly again.
on Jan 17, 2015
How to fix error message less coffee
Mine has done this on and off for about a year. I saw on another post that beans may be to oily. I think that may be the solution as I have gotten different beans (not oily) and it seems to have taken care of that problem. How ever.....no frothing steam, leaking water internally and not pressing the coffee pucks like it used to. maybe just time for a new machine. Any suggestions?
on Oct 13, 2014
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