Normal Operating pressure for true 2 door Freezer R404A Room Under 80 degrees F Box at -10 degrees F

Contact the manufacture, it is most likely going to be covered under warranty. If the knob is not removable, (check for a set screw on the side of the knob it will take a small allen wrench) Then the thermostat (temp controller) will need to be replaced, if it isn't a style that you can calibrate.

What gas is it on? R404a 12 -14 psig

Depends what freon you are using.......... For R12 6 to10 PSI
For R502 25 to 30 About the same for R404A

why yes there is. Generally speaking, the head pressure should be around the "ambient +30" rule.
That is, measure the entering air temp to the condenser, say 75 degrees. Now add 30 to that and get 105 degrees. Look at a P/T chart and see what the pressure is for that temp which is about 253 for R-404-A.
The evap on a freezer leads the load so, as a general rule, the evap temp is going to be around minus 10 degrees to get a 0 degree box. Coolers are different. So, the pressure for a minus 10 evap is around 25 or so. But the unit has to be close to operating temp. If the box is warm, naturally the pressure is higher. And what influences the pressure is whether or not it's a TXV or a cap tube system.
If a TXV and no receiver, charge by subcooling. If a receiver, fill by sight glass. If Cap tube, charge by superheat.
Hope that answers your question.

Head pressure should be around 250#.
Be sure condenser is clean. Use a good foaming cleaner.

I'll try to give you the "Readers Digest" version.
First, make sure there is no ice build up on the evap. Light frost is O.K. as long as it does not effect air flow. (Very Important). All fans need to be running. Again, an air flow thing. There should be some product in the box but not too close to the evap. Again, an air flow thing.
The expansion device can effect your pressures to some degree i.e. Cap tube vs. TXV.
As a general rule of thumb, which I use almost everyday when it comes to pressures:
Low side is based on the temp difference between evap temp and condition space in the box. In freezers, it is almost always 10 degrees. If the box is 0 degrees then the evap needs to be at a minus 10 degrees. That is a pressure for R-404A of 24.5 psi. This only holds true when the temp in the box is approching set temp. I would say, about +10 degrees. 0 Degrees for the evap for R-404A is 33.5 psi.
High side should be ambient temp +30 degrees and then convert to a pressure for the refrigerant.
Example: 75 degrees in the room, +30 degrees equals 105 degrees. Now 105 degrees converted to a R-404A pressure is 253 psi. This will get you very close to the desired high side pressure.
I would look at low side first to see if it is within reason. Don't let the high side get too high. Increases the compression ratio and overworks the compressor.
Your icing problem could be a defrost issue and not a refrigerant charge issue.

Good Luck and hope this gets you started.

Check out "victory-refrig.com" for manuals, diagrams, etc.
Cap tube systems are "critical charge systems". Can be difficult to get right. You did not mention pressures that you had. The split on the evap vs.box temp is almost always 10 degrees for freezers. If you want a -10 box, your evap needs to be -20. As a general rule of thumb, you want the high side to be "ambient +30". This seems to work most every time. Your problem might be operations related. Them leaving the door open alot and so on. It could also be a problem with the evap fan or the control to it. It could also be that since there had been a problem with the unit, they are now constantly checking it. Could be checking during a defrost cycle. When your box is at 0 degrees, your pressure should be about a -10 and no less that a -15 degree for the evap. You may have to babysit this thing and see how far it will pull down. You may have a weak compressor. Also, I have had many Hobart freezers fail due to dirty condensers. This causes the oil in cap tube systems to gel and clog up the cap tubes. The only fix is replacing the cap tube. There are alot of variables here so be patient, it's not going to be a quick fix. One last thing, since R404A can fractionate, you really need to pull the charge out and weigh in the correct charge with virgin refrigerant. This will eliminate 2 things. 1, it will ensure the correct amount of refrigerant and, 2 no chance of having a poor mixture of refrigerant in the system causing inconsistant readings and performance.
Hope this helps. And remember, cap tube systems are performance measured by the amount of superheat just prior to the unit making temp and cutting off.

This could be normal for the summer. This is the right temp to keep it at. Some units are meant to run 80 - 90 % of the time. Turn it all the way up and check the temp. Most units when working properly can get below 0. Check the condensor underneath for dirt and to see if the fan is running under there. (smaller units don't have anything underneath) Some have coils in the rear and the smallest units just use the sides of the cabinet to disperse the heat. Check the gasket see if its sealing properly or maybe the door is warped and not closing at the bottom.

Normal operating pressures will change as the freezer reaches the selected temperatures on the inside. Normals of minus 14 degrees on the inside would be around minus 4 psi on the suction and 150 pis on discharge. Now checking the pressure will require a set of guages that have been purged with the same freon before connecting with the suction line on freezer. If not purged the suction line will draw outside air into the system and cause freezing of air and moisture inside the capillary tube rendering the freezer inoperative, Hope this helps, Sea Breeze