Kitchenaid microwave model KCMS1555RSS-2 door stuck, does not open

Hi Chan Sing,
If your microwave oven is brand new and under warranty then please take it to the place where you bought it from to claim for warranty.
If it over warranty then try this;
First off the power and unplug the microwave oven, open the screws off the cover and slightly lift and pull out the cover from the microwave oven. If you are not a technician then be care full what you are doing.
After you have removed the cover then you will see that at the place you posh the door eject button, behind it there is the mechanism that opens the door when you push the button from outside.
Now you have to analyse the simple mechanism if you are a non technical person, in here you will have to lift a small plastic up which we can call the lever. this is made up of plastic and it should be white in colour.
If you have any problem please let me know.



Regards
Ashwin