Seagate FreeAgent Pro - 500GB, 7200 RPM, USB 2.0, eSATA, External 500 GB Hard Drive Logo
Posted on Feb 27, 2018

Free Agent Xtreme - Disk not being recognized in MAC

I had been using the Free Agent Drive earlier with my MAC (iMac), Now when I try connecting it again, the disk is not recognized. I dont see the disk in Disk utility. If I use the system profiler and check the devices under Firewire, it states a unknown device is connected.

5 Related Answers

Anonymous

  • 193 Answers
  • Posted on Feb 13, 2008

SOURCE: drive listed as unknown device by mac os 10.5

the mac format of the drive is more scedualed than the windows xp or other so format ur drive so ur new operating system will install the principke sys files and it will be accecible in mac..but in windows xp u must format again...

Ad

Anonymous

  • 476 Answers
  • Posted on Jul 18, 2008

SOURCE: hard disk not being detected

This could be a driver issue or an external case issue,

most drivers are preloaded into the OS and are subject to normal wear,internet activity and software upgrades and new softwares should all require a level of understanding before fine tuning any compnents on a system,reason being if you tune the wrong things and in the wrong manner then you are inviting certain trouble,softwares have a tendancy to conflict with eachother at times,normally when you need it to work.lol.

I have come across the later ,the hard drive cases from He)).
I have seen 1 external drive case fail the drive 3 times and lost huge amounts of personal data,each time,
I had the drive extracted and that cost heaps more than the drive was worth,
so the supplier would honor the drives warrantee,yeah,
but not the contents we were trying to save them,whoopie.
I didn't really want to throw them in the bin,

IMPORTANT LESSON LEARNED
Back Ups Are Good,Get Good Drives & Cases

Anonymous

  • 32281 Answers
  • Posted on Jan 10, 2009

SOURCE: I reformatted my C: drive

Try connecting it to another computer. If you can see your data then back it up etc.
After you have recovered your data connect it to your computer, from Disk Manager, remove the partition, recreate it again and then format the drive, hopefully your external drive will be operational again.
There is a possibility that the hard disk has died and you will have lost your data. If you are desparate, hard drive data recovery companies charge an arm and a leg to recover data from dead drives.

Anonymous

  • 3153 Answers
  • Posted on Oct 09, 2009

SOURCE: systemprofiler does not recognize glyph Unknown

1394 is fire-wire. Some cheaper fire-wire chip-set cards can have minor issues.
Usually they are sorted by removing it and placing it in another slot on the motherboard. If it continues to cause issues then consider a better card..

One of my servers had this issue until i changed to a better card.

If you are using BLUE-TOOTH then watch how far away from the source you are as blue-tooth only has a very limited transmission range and is susceptible to cell phones, wireless phones, baby alarms, and other radio interference.

Anonymous

  • 6831 Answers
  • Posted on Sep 27, 2010

SOURCE: Seagate Free Agent just stopped

body { background: #FFFFFF; margin: 0px; padding: 4px; font-family: arial, verdana, sans-serif; font-size: 10pt; } p { margin:0px; padding:0px; } .spwrap { background: transparent url(../wysiwyg_rte/misspell.gif) repeat-x scroll center bottom; } Hello

Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards
Andrea

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Can I use a Bytecc BT-144 usb external floppy disk drive with an iMac running OS 10.10.1?

I'm not a Mac tech, but I wouldn't see why not. Floppy drives are kinda old school now. You may need a driver for the floppy. Check online and see what you can find. Download and install it.

Or you may have to plug the floppy in, then reboot, to get the Mac to recognize it, especially with a USB port. Some old Windozz machines were like that...maybe your Mac too????

Mac OS is very close to Linux/Unix systems, which have awful support for floppy drives. That's another possibility.

If your windows machine can't read the disk, makes me think the floppy drive is bad or you have corrupted files on the disk. Try a couple known good floppy disks on the Windoz box and see what happens. Or another removable floppy drive. They cost $5 to $10 now.
0helpful
1answer

Imac wont recognize my new internal hard drive

Yes, rem it is iMac, it has to be formatted for iMac, sorry there is a way, if you have alternative access, search box and type in formatting new had for iMac. Good luck.
0helpful
1answer

When I try to connect my Seagate Free Agent Pro backup drive using USB to my new Sony BDP S570 DVD player I receive a message USB device connected is not support. It worked with a Western Digital drive

So I would suggest a few things for this issue. First check the format of the drive you are trying to plug in. You can do this on your Mac by using Disk Utility (Applications - Utilities - Disk Utility). Plug in the drive and open Disk Utility and click on the partition. At the bottom of the Disk Utility window it lists the information about the drive. You are specifically interested in the "Format" item. If your drive is formatted Mac OS Extended or some other Mac format you probably cannot use it on the Sony Blue Ray player. Most device look for and are only compatible with Windows type formats. For example, NTFS or FAT32. The best way to test if this is really the problem, or a systemic problem with the BR player would be to pick up a USB jump drive somewhere (they are cheap if you don't have one just laying around.) Format the jump drive to a FAT32 or NTFS file system using Disk Utility. Copy the files you want to view to the jump drive (Be sure to check the file type compatibility chart on the Sony website or in the manual and make sure what you are trying to view matches those types.) Plug that in and see if you are successful. Also there was a few notes on forums that Sony doesn't support actual hard drives on the BR players which would suggest that they only support Jump drives and FAT32 because of the file size limitations it brings. Try this and let me know how it goes. Attached is a picture of my Free Agent drive formatted for Mac in Disk Utility .jp_2010.jpg
0helpful
2answers

I have a Free Agent 1TB drive that was used and apparently formatted to be used only on a PC- I'm now on a MAC and want to write to disk, but it will not- if I reformat this, will it erase the information...

Hi,
The information on the 1TB will all be deleted since MAC has a different file type. With windows the file system is called NTFS, FAT32. and with MAS the file system is HFS and HFS+.
What the MAC system will do is to format the drive so that MAC will be able to read it. Unfortunately, all saved data will be deleted.

Hope this helps. Thank you for choosing Fixya, your recommendation is highly appreciated for the free support.
0helpful
1answer

IMac won't recognize firelite external disk

Try to connect it to another computer (Mac or PC).

Disasemble the case, and remove the disk-drive.
Connect the disk-drive as a "slave" in some other desktop computer, and see if the drive is "detected", and if your files/directories are visible.
0helpful
1answer

I have a Que M3 hard drive 80GB,which is not recognized on Imac.

Few thoughts

1. Go to System Profiler (see in Applications then Utilities) and check whether (dependent upon whether it is USB or Firewire) the drive is showing up
2. Have you checked whether the cable is okay, have you got a spare cable.
3. Change the usb port on the imac that you are using (could be damaged)

Good luck
1helpful
2answers

While trying to install OS10.5 and it will attempt to but it freezes, you the Apple booting circle it stops.

Probably the OS 10.5 version your're installing is not compatible or supported by the system motherboard of your computer model Apple Power Mac G5. per my research from Apple website herewith is their solution quote on what applicable OS to install for such model: "Power Mac G5 (Late 2005) and iMac G5 (iSight) models require Mac OS X 10.4.2 or later, you can t install Final Cut Pro 3.x or earlier versions on these computers. Final Cut Pro 3.x and earlier versions are not supported on any computer running Mac OS X 10.4". best regards
0helpful
1answer

I reformatted my C: drive and ever since Windows will not recognize my Seagate External Free Agent hard drive. It shows up under ?My Computer? as Removable Disk (I: )? It used to be listed as Seagate...

Try connecting it to another computer. If you can see your data then back it up etc.
After you have recovered your data connect it to your computer, from Disk Manager, remove the partition, recreate it again and then format the drive, hopefully your external drive will be operational again.
There is a possibility that the hard disk has died and you will have lost your data. If you are desparate, hard drive data recovery companies charge an arm and a leg to recover data from dead drives.
2helpful
1answer

Seagate free agent go 250 gb external / macbook pro os x tiger

Hello,
If you can see the drive in Applications --> utilities --> Disk Utility, then you will be able to reformat it in the Mac OS format and read it.
Good day, Damien
Not finding what you are looking for?

542 views

Ask a Question

Usually answered in minutes!

Top Seagate Computers & Internet Experts

Cindy Wells

Level 3 Expert

6688 Answers

Brad Brown

Level 3 Expert

19187 Answers

Sean Wright
Sean Wright

Level 3 Expert

2045 Answers

Are you a Seagate Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...