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Symptom: Black or Blank image while copying or scanning. Part suspect rating: Scan head..70% Scan head cable...25% Formatter...5% For tech guys only: Remove ADF unit from the printer, remove both side covers of adf, remove & replace scan head, check... Replace scan head
If your installing your printer onto different computers and they aren't working on any computers then that tells me the printer is not working at all. Usually a problem with the main board.
I was getting a verticle black line and I had to clean the glass, the long white bar above the glass, and the white and black rollers before my problem was solved.
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