Why doesn't one phone in my norstar meridian m7310 phones is not displaying caller id

This feature requires a class trunk card in the phone system to pass Caller ID.

You must have latest software to have Caller ID
You must have a Caller ID line card
Caller ID must be programmed on the phone to allow it
Caller ID signal from carrier is sent between 1st and 2nd call

FYI on the fax: Analog ports (ATA's) on the Norstar system do not show Caller ID, instead you would need to use a line share device that supports caller id such as the STICK.

You need a CI trunk card not a LS/DS trunk card for caller id.

In system programming your station needs to set caller id to Y.

i am assuming the system accept caller id. Other stations are working.

To set up call id you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter extension number you wish to program call log on. Press the show key (top right arrow)
Press the next key (bottom right arrow) 5 times. The display should say TELCO FEATURES.
Press the show key (top right arrow) 2 times. The display should say CALLED ID: N(or Y)Press the change key til it says Y.
press the release key.
that should do it providing you have caller id service though your local telco provider.

I'm pretty sure CID is automatic on a CICS....IF you have a CID trunk card. You might want to post the part number on the face of the trunk and we'll see if it's the proper one.

Carl

Have your tech look again. A keyword search of CALLER ID in the pdf should explain it all, especially page 158 of a 6.1 CICS manual.

You need 2 things to make it work. One is that your phone has to be ringing. Two is that Under Telco Features in programming for your set is a CALLER ID set which is No by default.

Of course, FEAT 811/812 will work after the fact.

Carl

it is a progrsamming issue that can be fixed where are yuou located?

you can call me at 3107016774

@relax536

to find out your phone's extension dial
Feature *0 Intercom

First off seven to nine you do not use an external cid unit for norstar systems. Make sure you have a caller id card in the main ksu or key service unit( the phone cabinet) It should say CI on it. If the card says DS then you do not have a caller id card on the system and will need to exchange it for one. Then the system phones will have to be programmed for cid.