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There would have been an extra pad in the original box that the scanner came in. If you no longer have this pad, you can order the maintenance kit here. This kit will also include the necessary components to clean the feed rollers.
If the feed rollers are worn out, you will need to have the scanner serviced.
Please contact us to discuss your service or replacement options by calling 800-648-0410.
The rollers and retard pad need replaced.
The rollers are self explanitory, the retard pad is so named to retard the feed of multiple sheets of paper.
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E8 is a Paper Jam error that could be caused by: - paper crumpling during scan. - paper is multi-feeding all at once instead of feeding separate. - scanner continuously tries to feed after paper has fed through.
if the paper is crumpling during the scan, make sure the inside of the scanner is clear of any obstructions. use the paper guides in the ADF tray to keep the paper straight when feeding in.
if the paper is multifeeding while scanning, fan out the pages before inserting them into the scanner. if problem persists, try cleaning the rollers with rubbing alcohol and a lint free cloth.
if scanner tries to continually feed after the paper feeds through, the ADF tray will need to be reseated. open the scanner and remove the ADF tray at the top. line up the 4 keys at the bottom of the tray with the 4 corresponding key slots inside the scanner. push the tray back until it clicks into place.
eBay: Find Xerox Documate 510 Workgroup Scanner w/ADF - PARTS UNIT in the Computers Networking , Scanners , Standard Flatbed Scanners ... cgi.ebay.com/Xerox-Documate-510-Workgroup-Scanner-w%2FADF---PARTS-UNIT
Hi,
I don't know if it's permissible to advertise but we currently sell the assembly for the Xerox Documate scanners. As far as I know the scanner's discontinued, and the pads are getting pricey so consider how much longer you want to wait before replacing the scanner.
sales at sprucecomputer dot co dot uk if anyone is desperate
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