We thought it might be the belt? but now wondering if it is the wig wag? whatever that is... lol... its a 2 cycle heavy duty capacity. How do we know? And how would test for it? please helppppp thank you so much! Lily and Kevin
god bless
SOURCE: Washer not spinning/agitat
This problem is usually attributed to a broken motor coupling. The following link provides step-by-step instructions on how to replace one:
http://www.fixya.com/support/r385252-replacing_motor_coupling_whirlpool_top
The motor coupling is a small 3-piece component that is installed behind the drive motor and couples it to the transmission. It is common for these small couplers to break as they wear out. The key symptom in determining the cause is the fact the washer will not agitate, but still drains. The reason is because your drain pump is mounted on the front of the drive motor and will still run as long as the drive motor is running. The part number is provided in the link I gave you. A replacement coupler can be purchased at searspartsdirect.com, appliancepartspros.com, pcappliancerepair.com or repairclinic.com. All these sites offer great service with competitive pricing, so shop all of them for the best price. Make sure you "Search by Part Number" when looking up the part. This shouldn't cost more than $20. If you do not wish to order on line, take the part number I provided and go to your nearest appliance parts retailer. This is a common item they should have in their inventory.
If you have questions along the way, please let me know. I hope you find this information helpful.
SOURCE: Whirlpool Ultimate Care Heavy Duty Washer will not spin
It sounds like you have a broken motor coupling. This is a very inexpensive and simple repair.
If the washer will fill and drain, but won't agitate or spin, you may have a broken motor coupling. The noise of the motor engaging, lack of agitation and ability to still drain are the usual symptoms. This is a common fail item with this model washer through normal wear and tear. Newer versions of the coupler are more resilient and resist breaking. The following link explains how to replace one:
http://www.fixya.com/support/r385252-replacing_motor_coupling_whirlpool_top
The motor coupling is located between the drive motor and the transmission and takes the place of a drive belt. They do wear out and can break. The replacement part number is included in the link I provided and is an improved upgraded coupling that is more resilient. It should last longer. If you have questions, or require additional assistance, please let me know. I hope this helps you.
A replacement coupler can be purchased on line at appliancepartspros.com for about $11. Just use the part number in the link and "Search by Part Number" for your search criteria.
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