Move error selecting tape cartridge - IBM Magstar 3590 Magstar Tape Drive

Hi Ulrike

I suspect that your backup software has "locked" the drive / library from the front panel.

This is why disconnecting / rebooting the library solves the issue.

If you are using backup exec or similar, try going to devices, selecting the library, right click and "unlock" before using the front panel buttons.
You could also use BUEX to do the tape moves for you instead of even touching the front panel.

If you are in the UK and are still having problems then click the link below and we will do what we can to help.

LTO Repair service UK Based All manufacturers of LTO drives repaired

The problem could be due to a communication failure between one of the printheads (cartridges) and the All-In One (AIO) or by a short in one if the printheads. Please follow the steps below to identify and fix cartridge issues:

1. Make sure the printer is on.
2. Open the printer cover. The print cartridge carrier moves and stops at the loading position, unless the All-In-One is busy. Note: If the carrier does not automatically move to the center, turn off the printer or unplug the printer from the power source and then carefully slide the carrier to the center.
3. Remove both cartridges from the carrier.
4. Close the printer cover.
5. Re-brick your printer by pulling out the power supply - black box behind the printer where the power cord is plugged in to, and re-plug after 30 seconds.
6. When the printer turns on, reinsert one cartridge first. Close the printer cover and check for any errors.
7. If no error appears, reinsert the other cartridge. Close the printer cover.
8. Replace whichever cartridge is causing the error to appear with a new genuine Lexmark cartridge. Try to print a document again to verify that the problem is fixed.

The problem could be due to a communication failure between one of the printheads (cartridges) and the All-In One (AIO) or by a short in one if the printheads. Please follow the steps below to identify and fix cartridge issues:

1. Make sure the printer is on.
2. Open the printer cover. The print cartridge carrier moves and stops at the loading position, unless the All-In-One is busy. Note: If the carrier does not automatically move to the center, turn off the printer or unplug the printer from the power source and then carefully slide the carrier to the center.
3. Remove both cartridges from the carrier.
4. Close the printer cover.
5. Re-brick your printer by pulling out the power supply - black box behind the printer where the power cord is plugged in to, and re-plug after 30 seconds.
6. When the printer turns on, reinsert one cartridge first. Close the printer cover and check for any errors.
7. If no error appears, reinsert the other cartridge. Close the printer cover.

Replace whichever cartridge is causing the error to appear with a new genuine Lexmark cartridge. Try to print a document again to verify that the problem is fixed.

follow these steps:
1.
Turn the open the top cover. Wait for the cartridge carrier to stop moving, then lift the first cartridge out of the printer. Tilt the cartridge forward, then carefully lift it out of the printer.
2.
Examine the electrical contacts on the bottom of the cartridge. Look for any tape that might be covering those contacts. New print cartridges ship with this tape to protect the cartridge and prevent leaks. If you fail to remove this tape, the printer cannot sense the cartridge and it might return a "print head not installed" error.
3.
Remove the rest of the cartridges from the printer. Check them for tape and other obstructions. Also check the cartridges for leaking ink, and clean them if necessary. Discard and replace any cartridges found to be leaking.
4.
Clean the ink cartridge carriers thoroughly, using a soft cloth or a small vacuum cleaner designed for cleaning computer components. Paper dust and ink residue can accumulate in the carrier and cause communication issues with the printer.
5.
Place the ink cartridges back in the printer and close the top cover. Power cycle the printer if the error message does not go away immediately.

in case of any additional help, please revert back

Hi!
If the error comes up during the initial setup of the printer:

• Select All-in-One Printers.
• Double-click the Setup Guide for your printer.

1. Open the printer access door.
2. Remove all:
   • orange shipping tape
   • foam pieces
3. Follow the steps in the Setup Guide to insure that you have properly installed the printhead and ink cartridges.
4. Close the printer access door.
5. Press OK to clear the error.
6. Make a print.

OR

Check the printhead carriage area:

Debris and Obstructions:

1. Remove any paper, tape or other obstructions from the printhead carriage area.
2. Gently move the printhead carriage from side to side to see that it moves freely and there are no obstructions.

Ink Cartridges:

1. Lift the printer access door, then remove the ink cartridges from the printhead.
   NOTE: If the printhead does not move to the center position, press Home, then Maintenance on your printer. Check if the Install Ink Cartridge option is available. If so, select Install Ink Cartridges, press OK, and follow the instructions. Otherwise do the following:
   1. If an error is displayed on your printer control panel or the status monitor on your computer, press Cancel to clear the error.
   2. Go to KODAK All-in-One Printer Downloads and Drivers, select your printer from the All-in-One Printers pull-down list, and download and install the latest firmware version for your printer. Follow the on-screen instructions.
   3. After you upgrade the firmware, press Home on the printer control panel.
   4. Select Maintenance, then press OK.
   5. Select Install Ink Cartridges, then press OK.
   6. Follow the instructions on the control panel LCD.
   7. Go to the next step.
2. Verify that the labels on the ink cartridges are intact, and that the cartridges are not damaged.
3. Verify that the KODAK Ink Cartridges have not been refilled.
4. Insert the black ink cartridge into the printhead, then press down firmly until you hear it click into position.
   
   
5. Insert the color ink cartridge into the printhead, then press down firmly until you hear it click into position.
   
6. Close the printer access door.
7. Press OK to clear the error.
8. Make a print.
   

Hope this helps.

It has a tape transport problem. It shuts off to avoid any damage. It probably is not loading the cassette all the way in.

open operator panel (top piece with electronic display) lift up cartridge cover (the one you lift to change cartridges) there is a small black plastic lever which you can manually move up and down with your finger (usually on left side). take a piece of tape and TAPE IT DOWN so that it can not pop up again (popping up is what triggers the error message (cover open) even when it is closed.
after you tape it down you will never see this error message again, even with the cover up.
who needs a machine to tell you a cover is open? we can SEE this with the human eye.
it is a useless feature. also, check device manager (com ports) to make sure there are no yellow explanation marks (port error) or no printer will work on it. you may have to make a change in bios to assign the port manually to make sure there are no conflicts with the port. nancynerd

Replacing your cartridge:

1. Make sure the printer is switched on.
2. Pull the operator panel forward and open the cartridge access door. (Note: The cartridge carrier moves to the loading position, unless the printer is busy).
3. Pull the old cartridge forward and then lift it out.
4. If the cartridge is new, remove only the sticker or transparent tape on the bottom of the Cartridge.
5. Insert the cartridges into the carrier and push back firmly until they snap securely into place.
6. Close the cartridge access door and the operator panel.
7. From the operator panel, press Options to select the cartridges that were changed.
8. Press Start (Start/Yes), Options to select the cartridge type installed.
9. Press Start (Start/Yes).

1. Make sure the printer is turned on.
2. Lift the printer's front cover.

NOTE: The ink cartridge should be in the up/loading position unless the printer is busy.

1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.
2. Remove the cartridges.
3. Check and make sure that all of the protective tape has been removed from the contacts on the ink cartridge.
4. Replace the cartridges.
5. Snap the lids closed.
6. Close the printer's front cover.
7. When prompted on the printer's LCD to choose New or Old, choose Old.
8. Press the Select button.

This was from Dell's website

Isnt e5 error meaning the cartridge has been previously used before?? Best bet is to hold in both the colour and black copy buttons for about 5 - 10 seconds and this should allow you to print again. If you do not have a copier/scanner, hold in the resume button. (triangle within a circle).