How to Change Message on Company's General Mailbox

Note: Voicemail may ask for mailbox and password. Please consult your owner's manual for the credentials.

To change Main Greeting messages, here are the following steps:
-Go into the Supervisor Options

- To Access Supervisor Options:

- From main menu, press 6 for Supervisor Menu

-Press 2 for Routing Box Administration

-Enter Box Number that you are changing / recording

(Main Day Greeting is box 800, Main Night greeting is box 801)

-It will repeat the number you entered and prompt you to press 1 if its correct

-Press 3 to Modify

-Press 1 for Greetings

-Press 2 to Record Greeting

-Press 1 to replay current greeting or Press 2 to record greeting

-Press * (star) for current greeting
-Record greeting.

When your system was installed, you probably should have been paying attention or asking the installer some questions. Each system is different, but the recordings are controlled from mailbox 998, the message manager's mailbox. The newer Panasonic VM systems assign custom greetings sequentially and usually we put company greetings in the first 3 or 4 slots. They're fairly easy to find and administer if you have a password and some time.

Carl

the general mailbox can be any mailbox from 100-998... or if you have 4 digit extension numbers, 1000-9998...or it can be one of a couple hundred other greetings if you are talking about custom service menus instead of a mailbox (all this is best determined by your local panasonic dealer/serviceman)

once you know which mailbox is your general mailbox:
1) call the voicemail
2) press "#6*" + the mailbox number
3) enter password then "#"
4) press options "3" then "1" then "1"
5) record your greeting then press "1" to stop the recording then "2" to save it
6) hang up

In order to change a message, you need to understand how it was created. The TVA voice mail system has company greetings and custom service messages that are modifed by the system message manager in mailbox 998. The company that sold you the system or set up the box should have given you directions.

Carl

Turn on the answering machine by pressing the on/off button on the base. Set the time and date by pressing the Time/Set button (to the right of the menu button) and pressing Change until the correct day or time is heard. Then press Time/Set again.

To record a message, press Menu until you hear "Set Outgoing Message", then press Record and speak the message (include the mailbox info if you are using them). Press any Play/Stop button to end the message.

Set the various features by pressing Menu to access each one, then press Change to change the setting. Press Time/Set to lock in the change and press Menu to change the next feature. Press a Play/Stop key to leave the menu.

The most important one is "Set Announce Only" to Off for callers to leave a message.

All messages will go into Mailbox 1 unless the caller indicates a different mailbox. Press the Mailbox button to hear new messages if the mailbox has a mix of new and old messages. Press the button a second time to hear all messages. Skip/Quick lets you advance to the next message and Repeat/Slow will let you hear a message again.

Press Vol (up) to adjust the base speaker volume higher during playback.

In the menu, the first option lets you set the two digit security code to access the messages when you call in from another phone. When calling press # followed by 1, 2, or 3 to access the desired mailbox. Press #4 to repeat a message. #5 to skip. Press *0 to end the remote call.

For the full manual, see: http://www.vtechphones.com/vtechphones/index.cfm/support/manuals/ and scroll down to 5866.

I hope this helps.

Cindy Wells
(all this assumes the base is on (connected to power) and connected to a good phone line. Without power it will not work at all. I test phone lines for dial tone with an old corded phone.)

The system lost programming, change the batteries.

on the system you use the vm msg button and your password, you also need to know which numbers your messages greetings, hold, holiday are set at then that is the msg you change.
vmmsg
*# number changed
password
1
number you are changing
3
*
#

The voice mail comes from an external box to the TD phone system cabinet. If it's Panasonic branded, it could be any one of several models designed to work on the TD product. The white boxes are TVS models in the U.S. (50,80,90,100,125,225 etc) the blue/black boxes are the newer TVA models (50,200). Each VM has the abillity for at least 100 "custom" greetings and, in some cases 32 company greetings. We use specific custom menus in the TVS product, but not in the TVA product because a TVA is set up visually.

Both models record and change greetings from mailbox 998, the message manager's mailbox. Once you get there, you choose option 5 then some other number like 4 for custom greetings and change the greeting (1-100) by following the prompts. Which one and how you get there is a lot easier if you have a manual.

So, since it's beyond the scope of a free forum, and you didn't post which VM you have, either consult your installer, manual, or comment back with your VM model number and I can give you a link to a manual.
If you absolutely want to do this yourself, you will need a computer with a serial port and a terminal program to access the TVS systems, or a USB port and maintenance software for a TVA.

Carl

if the password has not been changed it would be the extension followed by 997, i.e. password for mailbox 990 would be 990997 and 991 would be 991997, you can also log into mailbox 999 and assuming that password has not been changed and is 999997 you could go into admin mode and reset the mailbox security code for 990 or 991, hope that helps.

It sounds like the recording for 22 may not be the one answering the call. another mailbox, say 10 the general elivery mailbox may be answering, this is the one you need to change.

Dan