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How do i program extensions for certain people. I have this phone at my place of business and need to set up voicemails and extenions

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The voicemail rings busy and is not picking up


Sounds like your voicemail extensions are not programmed. You need to log into System Administration and press #505 Group 7. There you can program the extensions that will handle the voicemail. The extensions are based on type of voicemail used (VS Mail or Partner). Examples are Partner uses 78 and 79. VS Mail can use 28 and 29.

Jul 04, 2014 | Avaya Partner 34B Corded Phone

1 Answer

PHONE WILL NOT GO TO VOICEMAIL


The phone has to be programmed to roll over on a busy and no answer condition to go to voice mail. (Call-Forward Busy/No-Answer to the voice mail extension. Hope this helps

Mar 18, 2014 | Mitel Superset 4025 Corded Phone...

1 Answer

I have a Comdial Edge 120. When a call is transferred to an extension and is not picked up at that extension within a certain period of time, it goes to that extensions voicemail instead of bouncing back...


I'm not familiar wiht Edge terminology, but the idea is you set the transfer recall time to something less than the call forward to voicemail. It means that any calls to voicemail have to be direct transfers and there may be some auto attendant issues.

HTH

Carl

Oct 22, 2010 | Lands Phones

1 Answer

Ringer/ Voicemail Bounceback


Well, this one is kinda tricky. If the receptionist knows there's no one there, they can use VoiceMail Transfer.

From the phone, the user can set CF Busy or CF Busy/No Answer with the following codes on the intercom:

Do Not Disturb *7101 / Cancel *7100

Call Forwarding2.gif (FWD)

– Both Calls *710
– Outside Calls *711
– Intercom Calls *712


2 (All calls) + phone no. + #/
3 (Busy) + phone no. + #/
4 (No Answer) + phone no. + #/
5 (Busy/No Answer) + phone no. + #/
7 (Follow Me) + your extension no./
8 (Follow Me Cancel) + your extension no.

So, if your voice mail is 500, you would dial *7105500# to set CF B/NA for intercom and outside calls.

The last piece of the puzzle is the timing. That's *713 (00-99). Start with 24 (4 rings) and go from there. If it hits the receptionist before the forward takes place, you probably have to adjust the recall timer for call transfer, a system program.

Carl

Aug 11, 2009 | Panasonic KX-T7630 Corded Phone

1 Answer

Calls don't go to voice mail if on another call


You need to go into programming and set the FWD NO ANSWER, to go to the voicemail extension.

Also check FWD ON BUSY, that should go there as well.

Jul 09, 2009 | Lands Phones

2 Answers

Need to turn off transfer callback on Norstar Meridian


Ok, well I can explain most of the programming template, but I cannot give you the exact buttons to push since each phone IS programmed differently.

-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail (record this number) and then RLS
-> now I need you to dial FEATURE 0 on your set, and press the Intercom key to ensure the extension of your set you want to change and then hit RLS.

To get into programming press FEATURE 2 6 6 3 4 4
-> Password: 2 6 6 3 4 4
Now you will see 3 arrows on your LCD
<- Heading Enter->
<- Back Next->

-> you will now see TERMINALS&SETS and press Enter (the top right arrow key) now put in the extn that you want to change.
-> you should now see the extension of the set and the name that is associated with it, press Enter (the top right arrow key) again
-> now you will see LINE ACCESS and press Next (the bottom right arrow)
-> then you will see CAPABILITIES and press Enter. now you will see FWD NO ANSWER and press Enter, and put in the DN of the voicemail you saw with the Feature 985
-> hit Next for the number of rings you want to ring at the set before going to voicemail.
-> hit next and you can now RLS to back out of programming.

Voila, that set once called will now goto voicemail.

-OR-

You can get the receptionist to dial FEATURE 9 8 6 and the extension to transfer directly to someone's voicemail.

Apr 13, 2009 | NorStar Meridian M7310 Phone

1 Answer

I can't get the voicemail button to work


You are describing two different things. The "speaker 43" is the default code for Busy/No Anser Set. The correct syntax should be Speaker - 43 - 399 - Speaker. That should set CFWD B/NA to VM. Next, if you have a button programmed to call VM, it is probably a speed-dial or one-touch button. It would have to be programmed to dial 399. If that is not working, try calling VM (399) and make sure you can get into the box that way. If that works, but the button does not, press the Feature Key and the button for VM. It should display what is programmed for that button. If it needs to be changed to call VM, the syntax is: Feature - Redial - the button to program - "1" - "399" - Feature.

Feb 07, 2008 | NEC DTU 8D-2 Corded Phone

2 Answers

We have Toshiba Digital business phones, model # DKT2020-SD. When the message button is pressed on one of our extenions, it is directed to another extension rather than the the voicemail. The digital...


This is a very common problem with the Message waiting light, it can be used to turn on other msg waiting lights on other phones, or used to call back the voicemail after a message has been left in your mailbox. What you need to do is cancel the message waiting light, the code is Intercom + #409, then you will hear a studder dial tone, do that code from both phones (ext 11 and ext 24) and it should solve your problem. I would recommend after using the code, follow up with leaving a message in each phones mailbox to turn the light back on and see if then when you press it, it will take you to your mailbox.

I hope this helps, post back if not.

Jan 14, 2008 | Toshiba DKT-2010H Corded Phone

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