Message counter displays more than I have saved
I think you might be confusing the counter that keeps rack of caller ID information, and the counter that tracks messages stored in the answering machine - two different things, different purposes.
The answering machine part displays "new messages", but can store "old messages". For the caller ID part, look for a button on the handset that says "caller ID" - hit that, and then there will be a scroll up/down pair of buttons - you can look through your received caller IDs. Their may be a delete button on the phone (It's not clear what model you have), which will allow deleting that caller ID out of memory, but if not, having viewed the numbers, your "20" on the message counter should reduce.
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