When I am currently on a call and another call is coming through, the phone will ring until it goes to voice mail. Is there anything I can do to make the ringing stop and have it immediately go to voice mail or at least just have the ringing stop? It is very distracting to continue the original call I am on.
I can make the programme change which will make sure the phone does not ring when you are on 1 call.
This is possible but it is a feature of your phone system and not the phone. You can have this phone connected to a few different Norstar phone systems that program differently. Your first step is to figure out the model number of the Norstar, Nortel, Meridian phone system you have. You will then need a programming manual for your system. You probably had a company install and program this system and it may be easier to have that same or a similar company fix this problem. Programming these systems is not easy, so you either have to decide to learn the system and deal with minor changes like this yourself or pay someone else to do them.
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