I got the Mp3 player for Christmas and just yesterday (2/28/09) put music on it for the first time.
Today I added a few more songs, and it was playing find until I turned it off before getting out of my car, then came back and turned it back on.
Now it will display the song it's on, but it won't actually play the music. I tried connecting it to my laptop, and it charges just fine, but when I go to view the files the only thing that's in the Internal Memory folder is a file that reads: DevIcon and it's in a format my computer doesn't recognize.
All of the folders that things like 'Music" 'Playlists' 'images' things like that are completely gone, but it says the data is still taking up space on the Mp3 player.
No other prompts or instruction have popped up about what to do. I've only used this little thing for a total of 2 days now and this is not a comforting sign.
I would format the player from within the player itself - the directions are in the user's manual: If the formatting fails:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor
SOURCE: sansa clip 2gb
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
380 views
Usually answered in minutes!
My Sansa Clip 2 gb won't play the songs. It was playing just fine this morning in my car. Then all of a sudden I go to turn it on for my ride home from work, but it shows the song and time at 00:00. When I turn it on, it's paused. When I hit the play button, nothing happens.
×