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Posted on Mar 20, 2013

Microwave kcms1555rss2 not working.the power is on the counter counts down but turntable not working and not heating

The microwave was on and suddenly it stopped working. Now the power ison but when you try to use it, the unit clicks as though it is turning on, the counter goes down but the turn table doesn't work and it is not heating.

5 Related Answers

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Jan 10, 2009

SOURCE: Microwave stopped heating, evenything else works

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Mar 06, 2009

SOURCE: TIMER COUNTS DOWN, MICROWAVE DOES NOT TURN ON

To actons2 - This is usually caused by either a bad door switch or a loose door switch mount, which are pretty simple problems to fix.

Even though a door switch clicks, it may still be bad inside.

Door switch or mount trouble is usually caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.

There are plastic mounts inside the microwave which hold the door switches and onto which the door latches lock when you close the door.

The screws on these mounts may be loose. If they get too loose, the switches will not be activated properly.

Sometimes it's a broken tab on the switch holder, allowing the switch to rotate just out of position. This tab can be hard to see, since it is under the bottom edge of the switch.

If the switch mount is broken, it's usually more economical and safer to add a dab or two of hot glue to the mount to secure the switch. Let it cool for about 30 minutes before using.

One test that sometimes helps is to gently lift up (and/or push down) on the door or handle as you try to start it. If it works or tries to work, then it's a door switch mount or door alignment issue.

If you or someone you know decide to look into it, we have critical information on safety, disassembly and door switches at our site, and our link is at our listing here on FixYa:.

You can find helpful exploded view diagrams and order parts by entering your full model number here.

There should also be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.

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At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

If you don't find yours, or if you want to look at it without disassembling the oven, you can download it here.

If you only need a switch, you can order a universal type here for $5 postpaid.

If you think the problem is on the control panel, we repair these nationwide by mail for $39.95 postpaid in most cases in about a week or so.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Note to Austin8181 - Your problem is not quite the same.

Please report as a separate request and of course please include your brand and model number.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

bestdarngood

Benjamin Patri

  • 3037 Answers
  • Posted on Apr 26, 2009

SOURCE: Microwave stopped working...

Sounds like the magnetron has failed. This is the component that produces the microwaves that heats the food.

The cost of the magnetron is about 95% of the cost of a microwave oven. Most people don't, for this reason, replace the magnetron, they replace the whole oven which is probably what you will end up doing.

There is a possibility that the circuit that provides power to the magnetron is faulty and you need to take it apart, find the proper electrical leads and test them with a volt meter. To do this you have to remove it from its mounting and take it apart. It is a fairly lengthy process however.


Benjamin

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Dec 07, 2009

SOURCE: KitchenAid Microwave Model KCMS1555 does not work

Assuming your inside light, turntable, and internal cooling fan all come on when you try to microwave, with the symptoms you have, I would most strongly suspect a shorted high voltage rectifier diode or a bad magnetron, or a loose and possibly corroded connection on the magnetron's terminal.

The diode is a fairly cheap fix, and the mag will cost more.

If you or someone you know decide to look into it, we have critical safety information and disassembly information at our site, and our link is at our listing here on FixYa.

There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.

d:%5cele%5crepair%5cmicrowave%5cge_hotpoint%5cmini_manual_behind_grille_small.jpgAt our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

If you don't find your mini-manual, or if you want to look at it before removing the controller, you can download it here.

Here are some links you or someone you know can use for test help, but read their safety warnings first:

http://www.gallawa.com/microtech/diode.html
(if it's not shorted or burned, it's probably okay)


http://www.gallawa.com/microtech/mag_test.html

http://www.gallawa.com/microtech/xformer.html

http://www.gallawa.com/microtech/cap_test.html

You can find links to helpful exploded view diagrams and part ordering help here. I recommend that you bookmark that link to your favorites.

Accessing some components for testing and possible replacement will require you to remove the oven from the wall.

If so, the installation instructions are very handy, and it's best to have two people since the microwave can be heavy and awkward.

You can download owner's manuals and installation instructions for several brands (including Amana, Jenn-Air, Kitchenaid, Litton, Maytag, Roper, Tappan, Thermador and Whirlpool) here.

If it's within the magnetron portion of the warranty (usually 5-9 years) but out of the original full warranty (usually 1 year), then your manufacturer will cover the part cost, but not the cost to visit you (usually $75 -90) or the labor charge to do the work(usually $75 -90 more) . See the model tag in or on the unit for the date of manufacture.

If nothing else, you can save about $75 by taking it to the shop yourself.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Dec 20, 2011

SOURCE: microwave not turning off when door opened during operation

It is likely a bad door switch or mount. See the help file here.

On some models, the door switches, fuses, and TCOs / thermal cutouts / thermostats must be checked, too. See photo below.

There should be a "mini-manual" (tech sheet) hidden inside the unit - behind the back, behind the control panel, or hidden on the left side behind the grille - which is very helpful when troubleshooting, testing, and locating components.

You can find helpful exploded view diagrams and order parts by entering your full model number from the tag on the oven here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.


12_20_2011_11_19_29_pm.jpg

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Emmerson turns on and counts down but no cooking happens.

If your Emerson microwave is turning on and counting down but not actually cooking or heating the food, there could be a few potential causes for this issue. Here are some steps you can take to troubleshoot the problem:
  1. Check Power Levels: Make sure the microwave's power level is set to the desired level for cooking. Some microwaves have adjustable power settings, and if it's set too low, it may appear that the microwave is running but not cooking properly.
  2. Door Interlock Switches: Microwaves are equipped with safety interlock switches that prevent the microwave from operating when the door is open. If any of these switches are malfunctioning or not engaging properly, it could prevent the microwave from cooking. Ensure that the door is fully closed and the switches are working as intended.
  3. Turntable and Support: If your microwave has a turntable, make sure it's properly seated on its support and able to rotate freely. If the turntable is not turning, it could result in uneven cooking or no cooking at all.
  4. Magnetron Malfunction: The magnetron is the component responsible for generating microwave energy for cooking. If the magnetron is faulty or not functioning properly, the microwave may appear to operate but won't actually heat the food. A malfunctioning magnetron usually requires professional repair or replacement.
  5. High Voltage Diode or Capacitor: The high voltage diode and capacitor work together to convert the high voltage output from the transformer into microwave energy. If either of these components is defective, it can prevent the microwave from cooking. Again, professional repair may be necessary.
  6. Control Board or Circuitry Issues: A malfunctioning control board or other electronic components could also lead to a situation where the microwave appears to operate normally but doesn't actually cook. If you suspect control board issues, it's best to contact a professional technician.
  7. User Manual: Double-check the user manual for any specific instructions or troubleshooting steps related to cooking issues. The manual may provide guidance on common problems and their solutions.
If you've checked these common issues and the microwave still isn't cooking, it's advisable to stop using it and contact Emerson customer support or a professional appliance technician for further diagnosis and repair. Microwaves contain high-voltage components that can be dangerous to work with, so it's important to prioritize safety and seek professional assistance if needed.
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My GE counter top microwave will only count down. The light, fan, and turntable will not work. Lifting the door solution did not work. It's only 2 yrs. old.

I would suspect a door switch is defective or its mount is loose, misaligned, or broken.

See my he;p file on door switches here.
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If everything works on the unit, but you do not receive any heat or possibly the turntable does not turn you have a faulty magnetron (controls heat) and a faulty motor (controls turntable). You would require service on the unit, if parts are available. Some microwaves are so small in cubic foot size, that manufacturer's do not have parts available for purchase/repairs.
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Here is a tip that will help you to figure out what is wrong with yourMicrowave Oven....

Microwave Oven Basic Troubleshooting Tips

heatman101

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HI, when the Magnetron becomes unstable, the microwave will not heat anything. simply replace the Magnetron. This device creates the heating action and it is damaged and not functional at this time.
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Microwave stopped heating, evenything else works

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
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We have just purchased a GE microwave oven, model JES1358WL. the light is on, the turntable turning, the control panel shows cooking and seconds counting down when attempting to heat cup of water. it is...

First: never attempt heating pure water in a microwave, that is dangerous.

Ensure the oven is not set to the minimum power, otherwise the heating will be minimal.

Try heating some food at maximum power for two or three minutes, if it does not heat, take it back to the shop.

About water in the microwave, see here:


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Microwaved Water - A MUST see

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No fan, turntable or heat, but counts downs

The 'Clock, is Machanical just like an ordinary kitchen timer The reast of it is electronic, and at that age time for a new one.
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