No, the holmes hm500 DOES produce a mist! And mine stopped all of a sudden also.
Unfortunately on a cool mist unit the mist shouldn't show up. on most units that's what it does. the warm mist units show the mist.. the best way to tell is if you put your hand over the spout that the mist is suppose to come out of for about 2 minutes and you pull it away and it feel clammy then it's working. if your hand is still dry please let me know and i'll see what else i can do for you.
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