Paper jam too often

What this light sequence means that the printer has a paper jam.

When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.

How to clear Paper Jam

?· Press Continue button twice quickly to see the secondary error code.

To get the secondary error codes

?· When the Error light (!) and Continue button lights are both on, a secondary error has occurred.

?· When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.

?· Press and release Continue button twice quickly to display the secondary error code light sequence.

Press Continue button to resume printing once all the jammed pages are cleared from the paper path.

We recommend that you clear the entire paper path when a paper jam occurs.

To clear a paper jam:

1 If you are feeding paper from a tray, remove the tray, and then remove any jams.

2 Open the front cover and remove the print cartridge assembly.

NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.

3 Remove any jams in the area behind the print cartridge assembly.

4 Lift the flap at the front of the printer and remove any jams beneath the flap.

5 Open the rear exit and remove any jams.

6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.

NOTE: The printer reprints the pages that caused the paper jam.

Check the area where its showing the paper jam to see if there are bits of paper there. Most of these issues are caused by tiny pieces of paper blocking the sensors.

Try either of the following methods to clear the paper jam. The operator panel displays the Ready message when the jam is cleared.Method A:

1. Press Paper Rewind until the Paper Empty message appears.
2. Press Paper Advance to re-load the paper into the printer.
   The printer advances the paper, then cuts and discharges about 24 in. (61 cm) of blank paper. This reduces the possibility of fingerprints or other damage to the prints.

Method B:

1. Turn off the printer and open the upper cover.
2. Remove the ribbon from the printer.
   Caution: Prevent damage to the printer. Do not pull abruptly on the paper.
3. Slowly and carefully pull the jammed paper out of the printer.
4. Cut off any damaged or printed areas of the paper. Do not damage or mark any of the rollers.
5. Close the upper cover and turn on the printer.
6. Press Paper Rewind to rewind the paper into the printer.
   Note: If the Paper Jam message still appears on the operator panel, press Paper Rewind again.
7. Open the upper cover and reload the ribbon.
8. Close the cover.
9. Reload the paper.

Note: If the Paper Jam message still displays on the operator panel, and you are at the end of a paper roll, it is possible that a segment of paper is too short to automatically exit the printer. Remove the front cleaning roller and remove the segment of paper.

Clear the jammed paper as follows.

If the jammed paper is removed completely by using the information in the following steps, you can install the paper tray first, and then close the front cover and the printer will resume printing automatically.



If the printer does not start printing automatically, press the Go button. If the printer still does not start printing, please check that all the remaining jammed paper has been removed from the printer. Then try printing again.

Pull the paper tray completely out of the printer.

Pull the jammed paper up and out of the printer.

Press the cover release button and then open the front cover.

Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.

Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7.

Open the jam clear cover. Pull the jammed paper out of the fuser unit.

Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.

Pull the Duplex Tray completly out of the printer.

Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.

Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

Put the drum unit assembly back in the printer.

Put the paper tray in the printer.

Close the front cover.

The light flashing may mean more things, not just a paper jam. Could mean any of the following:
- Front cover is open: Close the front cover of the printer.
- Back cover is open: Close the back cover of the printer.
- Paper jam: Clear the paper jam. To see paper jams and how to clear them, click here. If the printer does not start printing, press the Go button.
- No paper fed manual feed slot: Put the paper back in the manual feed slot.
- Memory full: The printer memory is full and the printer cannot print full pages of a document. To solve this problem, click here.
- Print overrun: A print overrun occurred and the printer cannot print full pages of a document. To solve this problem, go here.
- Drum Error: The corona wire needs to be cleaned. To see how to clean the corona wire, click here.

Thank you for using Fixya!

pleas try to use a plower to clean the paper way from paper tray to toner .

This model has 5 places where you might encounter jammed paper. Since you said you cannot see it, I suspect that it may be one of the following:

1) Inside from the front - (This is a similar to accessing the print cartridges). Raise the scanning unit until it stops (cartridges move to the center). Open the two inner covers. Gently clear the jam. Try not to touch the printer components. Close both inner covers, lower the scanning unit. Press <OK>

2) Inside transport unit - Open the rear cover. Remove the jammed paper or any bits that you may find. Close the rear cover. Press <OK>

Hi

Thanks for using FixYa. Before you can clear the error message, you must locate where in the unit the paper is jammed.

Unplug the machine for safety. Now follow these instructions based on where the paper jam is located.

1. Pull the paper tray out of the machine.
2. Pull out the jammed paper.
3. Reset the machine by opening the Upper Jam Clear Cover and then closing it.

If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.

4. Remove the Lower Jam Clear Cover from the back of the machine. Pull the jammed paper out of the machine.

5. Put the Lower Jam Clear Cover back on. Make sure the cover is set properly.

6. Open the Upper Jam Clear Cover. Make sure that there is no jammed paper left in the corners of the machine.
Note: If the paper is jammed under the print head, unplug the machine from the power source, then move the print head to take out the paper. 7. Close the Upper Jam Clear Cover.

8. Close the output paper tray cover and slide it forward, then push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support flap.

Please do rate the solution and revert for further assistance.

Thanks
Rylee

Hi. The reasons listed in the manual that cause the LED to flash normally are:

Front cover is open
Close the front cover of the printer.
Back cover is open
Close the back cover of the printer.
Paper jam
Clear the paper jam. See Paper jams and how to clear them on page 6-5.
If the printer does not start printing, press the Go button.
No paper fed manual feed slot
Put the paper in the manual feed slot. See Printing on plain paper, bond paper
or transparencies from the manual feed slot on page 1-10 or Printing on thick
paper, labels and envelopes from the manual feed slot on page 1-13.
Memory full
The printer memory is full and the printer cannot print full pages of a
document. See Solving print problems on page 6-15.
Print overrun
A print overrun occurred and the printer cannot print full pages of a document.
See Solving print problems on page 6-15.
Drum Error
The corona wire needs to be cleaned. See Cleaning the corona wire on page 5-14.

If you check out page 6-5 it tells how to clear the paper jam from the rear of the machine! A point often missed.

Check out the website below if you don’t have a copy of the instruction manual =

http://welcome.solutions.brother.com/BSC/public/files/dlf/doc002089/US_Eur.pdf

If all else fails, try a reset of the printer Drum & Page counter:

1. With printer tuned on.
2. Press and hold the “internal button” behind front cover, until all LEDs illuminate.
3. Make sure Drum light is off, then release and close front cover.

Hope some of this helps………..Please post a response back here and let us all know if it works?............Regards, Cornwellnet (UK)

These are your possibilities based on your error.

Front cover is open
Close the front cover of the printer.
Fuser cover is open
Close the fuser cover located behind the back cover of the printer.
Paper jam
Clear the paper jam. See Paper jams and how to clear them on page 85. If the printer
does not start printing, press the Go button.
Memory full
The printer memory is full and the printer cannot print full pages of a document. See
Solving print problems on page 97.
Print overrun
A print overrun occurred and the printer cannot print full pages of a document. See
Solving print problems on page 97.