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Posted on Jan 03, 2009
Answered by a Fixya Expert

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I cannot send email,I receive ok but can't reply or send

When I try to send an e.mail, the window comes on the screen telling me my "server connection has been terminated".I have contacted the helpline for BT my provider they have tried several different routes new server etc but nothing so they have told me to contact Microsoft.Their site is impossible for a novice like me and of course no contact numbers exist they are keen to sell me something but no helpline that I can find, just useless information.
I receive messages ok but as soon as I try to respond I get the dreaded your sever has been again and again.
Can anyone help a poor old man solve this hopeless situation?
e.mail address i

  • Anonymous Oct 03, 2011

    I cannot send any e-mails

  • valentina bolong Nov 05, 2016

    hi,why i cannot send and reply to my emails..my email goes to draft,and a lot emails recieve from my spam,i think they are scammers

×

1 Answer

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  • Master 916 Answers
  • Posted on Jan 03, 2009
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If you have norton internet security it could be blocking you from sending emails. Uninstall norton internet security reboot the machine turn off the firewall on the pc and send a test email.

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I can recieve email but I cant send any email out

If you can successfully receive e?mail messages, but can't send messages, then Windows Mail is having problems connecting to the outgoing e?mail server that's used to send messages. These are likely possibilities:
  • If you've never been able to send e?mail successfully using Windows Mail, your e?mail account is probably not set up properly. First, follow the steps to verify your e?mail account information in the "I can't receive e?mail" section of this help topic. If you verify that your e?mail account information is entered properly, you might need to change your authentication settings so that when sending mail, you sign in using your e?mail user name and password. Check with your e?mail provider to see if it requires authentication for sending e?mail.
    To use authentication when sending e?mail
    1. Open Windows Mail by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33.png, clicking All Programs, and then clicking Windows Mail.
    2. Click the Tools menu, and then click Accounts.
    3. Under Mail, click your e?mail account, and then click Properties.
    4. Click the Servers tab, and then, under Outgoing Mail Server, select the My server requires authentication check box.
    5. If the account information that you use to send e?mail is not the same information that you use to receive messages, click Settings, click Log on using, and then enter the user name and password that you use to send e?mail.
  • Many Internet service providers (ISPs) require you to be directly connected to their network to use their outgoing e?mail servers. If you're using a mobile PC and connect to the Internet using a different ISP (such as when using a wireless connection in a hotel), you might be able to receive, but not send, e?mail. Some ISPs will allow you to send e?mail when connected to a different provider if you use authentication when sending. Follow the previous steps to use authentication when sending e?mail. If your ISP doesn't allow this, you'll need to find out the name of the outgoing mail server for the ISP you're currently using, and then change the settings in Windows Mail to use it.
    To change the outgoing mail server settings
    1. Open Windows Mail by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33.png, clicking All Programs, and then clicking Windows Mail.
    2. Click the Tools menu, and then click Accounts.
    3. Under Mail, click your e?mail account, and then click Properties.
    4. Click the Servers tab, and then enter the new mail server in the Outgoing Mail (SMTP) box.
    5. If the new outgoing mail server requires authentication, under Outgoing Mail Server, select the My server requires authentication check box.
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Mar 27, 2010 • Yahoo Mail
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Cannot connect to subscriber in China

Typically this error indicates that you are trying to send your Adhost email through Adhost’s mail server when you have not authenticated your email account to send mail. Our mail server authenticates you through your pop account. So when you check your email, our mail server authenticates your pop user and password, captures that IP that you are checking your email from, and adds that IP to our relay list. This list is flushed every 70 minutes. This means, if you try to send email after the relay list has been flushed and before you’ve attempted to check your email, you will receive this error.


How to fix the problem:

Fix #1 - reauthenticate on our server.

Remove any email from your Outbox. If you need to keep the message, you can move it to your 'Drafts' folder.
Click "Send/Receive". This will reauthenticate you.
Try resending the email.
Fix #2 - configure your email client to check for email before sending.

In Outlook, go to "Tools" and select "Email Accounts". Make sure "View or change existing e-mail accounts" is checked. Click Next.
Select your account from the list and click "Change".
Select "More Settings".
Select "Outgoing Server".
Check "My outgoing server (SMTP) requires authentication".
Select "Log on to incoming mail server before sending mail".
Click "OK", then "Next", then "Finish".

This will fix your problem
Or
Call Yahoo! Customer Service

USA: 1-866-562-7219 --- 1-800-318-0631
UK 020 7131 1000
Canada: 1-877-722 3755
Direct Number: 1-408-349-1572

Regards
manish
Mar 20, 2010 • Yahoo Mail
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Getting error code for sending e mails from Windows Vista home. Ox8OOCCCOD

Third Party Solution Found: From Microsoft

Error 0x800CCC0D
Problem: When you try to send or receive email, you get an error message. It
says the error number is 0x800ccc0D.

Solution: This error is basically saying that your computer cannot connect
to the mail server. The most common and obvious cause of this is that you
are not connected to the internet at all. To test whether this is the case,
try opening a news web page like news.com or doing a Google search (just
opening your homepage is not a good enough test, because it may be saved, or
"cached", on your computer's hard drive). If this test fails, then the
problem is not with e-mail specifically, but rather with the internet
connection. For users on dial-up, you need to dial in first, and then you
should be able to check your email. If Windows is indicating that you are
already connected, try disconnecting and then dial in again. If that fails,
try restarting the computer and then connecting again. If that fails, you
may have spyware or your modem may have gone bad.

If, on the other hand, you are able to pull up web pages, yet still get
error 0x800CCC0D, you should check to make sure the mail servers are typed
in correctly. To check this in Outlook Express, open the Tools menu, select
Accounts, click on the Mail tab, click on the Properties button, then click
on the Servers tab. Or, if you use a different email program, follow the
equivalent procedure for that program. The incoming mail server should be
pop3.vcn.com unless your email address doesn't end with @vcn.com, in which
case put in whatever your address ends with instead of vcn.com (for example,
if your address is [email protected], enter in pop3.wavecom.net ). The
outgoing mail server should be smtp.vcn.com or substitute whatever your
email address ends with for vcn.com.

Make sure to check the mail servers for all your mail accounts if you have
multiple email addresses.

If you still get error 0x800CCC0D, and definitely can pull up web pages
(that is, the rest of the internet is working fine, only email is having a
problem):

* Restart your computer. This is simple, so you might as well try.
* Try disabling e-mail scanning in your anti-virus program. To do this
in Norton, double-click on the yellow picture for Norton down at the bottom
of your screen by your clock to open Norton. Then click the Options button
at the top of the window (if a drop-down menu appears, choose anti-virus),
then click the word Email on the menu on the left side. Uncheck both Scan
Incoming and Scan Outgoing. Click OK, then close Norton. Try checking your
messages again.
* Disable your firewall. It could be blocking Outlook Express, or
whatever your email program is, from accessing the internet. McAfee firewall
will usually not turn off even when you tell it to, so you'll have to go
into the firewall settings and delete your e-mail program from the blocked
list, or just uninstall McAfee firewall entirely using the Add/Remove
Programs control panel.
* Make sure you recieve replies when you ping the mail server. If you
cannot, something strange is going on.
* Try checking email using a different mail program such as Thunderbird,
or through webmail on our web site, and see if that works.



Other Cases

You may be able to get mail when you first open Outlook Express, but then
get error 0x800CCC0D from then on. To solve this, go to the Tools Menu >
Options > Connection tab, and uncheck "Hang up after sending and receiving".

Your email works fine, but error 0x800CCC0D keeps constantly popping up over
and over. In Microsoft Outlook, Tools > Options > Mail Setup tab > Send and
Receive, and uncheck "Schedule an automatic send/receive every 5 minutes"
(older versions of Outlook will have a similar option under the Mail
Delivery tab). In Outlook Express, go to Tools > Options, and uncheck "check
for messages every ... minutes".

--
Shenan Stanley
MS-MVP

Quoted and pasted by Jack Isaacs for FixYa

Hope This Helps.
Jack Isaacs
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I am getting this error when trying to send email on Microsoft Outlook. I can receive but not send on Microsoft Outlook. I can send and receive through the mail server that I am using through Yahoo and...

Microsoft Outlook 2002 (XP) and 2003 From the Tools menu, choose E-mail Accounts. Click in the circle beside "View or change existing e-mail accounts." Click Next. Click the email account you wish to modify and then click Change. Click More Settings. From the tabs along the top, click "Outgoing Server." Check "My outgoing server requires authentication”. Also, make sure to check "Use same settings as my incoming mail server." Click OK. Click Next. Click Finish.
Microsoft Outlook Express From the Tools menu, choose Accounts. Select the "Mail" tab. Click the email account you wish to modify and then click Properties Select the "Servers" tab. Check the box next to "My Server Requires Authentication." Click the Settings button. Ensure that Use same settings as my incoming mail server is selected and click OK. Click Apply on the properties dialog box to confirm your changes and to close the window. Click Close on the Internet Account dialog box to complete the settings change. Click Close.
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Cannot get or send mail. error ox8oocccod

Error 0x800CCC0D
Problem: When you try to send or receive email, you get an error message. It
says the error number is 0x800ccc0D.

Solution: This error is basically saying that your computer cannot connect
to the mail server. The most common and obvious cause of this is that you
are not connected to the internet at all. To test whether this is the case,
try opening a news web page like news.com or doing a Google search (just
opening your homepage is not a good enough test, because it may be saved, or
"cached", on your computer's hard drive). If this test fails, then the
problem is not with e-mail specifically, but rather with the internet
connection. For users on dial-up, you need to dial in first, and then you
should be able to check your email. If Windows is indicating that you are
already connected, try disconnecting and then dial in again. If that fails,
try restarting the computer and then connecting again. If that fails, you
may have spyware or your modem may have gone bad.

If, on the other hand, you are able to pull up web pages, yet still get
error 0x800CCC0D, you should check to make sure the mail servers are typed
in correctly. To check this in Outlook Express, open the Tools menu, select
Accounts, click on the Mail tab, click on the Properties button, then click
on the Servers tab. Or, if you use a different email program, follow the
equivalent procedure for that program. The incoming mail server should be
pop3.vcn.com unless your email address doesn't end with @vcn.com, in which
case put in whatever your address ends with instead of vcn.com (for example,
if your address is [email protected], enter in pop3.wavecom.net ). The
outgoing mail server should be smtp.vcn.com or substitute whatever your
email address ends with for vcn.com.

Make sure to check the mail servers for all your mail accounts if you have
multiple email addresses.

If you still get error 0x800CCC0D, and definitely can pull up web pages
(that is, the rest of the internet is working fine, only email is having a
problem):

* Restart your computer. This is simple, so you might as well try.
* Try disabling e-mail scanning in your anti-virus program. To do this
in Norton, double-click on the yellow picture for Norton down at the bottom
of your screen by your clock to open Norton. Then click the Options button
at the top of the window (if a drop-down menu appears, choose anti-virus),
then click the word Email on the menu on the left side. Uncheck both Scan
Incoming and Scan Outgoing. Click OK, then close Norton. Try checking your
messages again.
* Disable your firewall. It could be blocking Outlook Express, or
whatever your email program is, from accessing the internet. McAfee firewall
will usually not turn off even when you tell it to, so you'll have to go
into the firewall settings and delete your e-mail program from the blocked
list, or just uninstall McAfee firewall entirely using the Add/Remove
Programs control panel.
* Make sure you recieve replies when you ping the mail server. If you
cannot, something strange is going on.
* Try checking email using a different mail program such as Thunderbird,
or through webmail on our web site, and see if that works.



Other Cases

You may be able to get mail when you first open Outlook Express, but then
get error 0x800CCC0D from then on. To solve this, go to the Tools Menu >
Options > Connection tab, and uncheck "Hang up after sending and receiving".

Your email works fine, but error 0x800CCC0D keeps constantly popping up over
and over. In Microsoft Outlook, Tools > Options > Mail Setup tab > Send and
Receive, and uncheck "Schedule an automatic send/receive every 5 minutes"
(older versions of Outlook will have a similar option under the Mail
Delivery tab). In Outlook Express, go to Tools > Options, and uncheck "check
for messages every ... minutes".
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I can't send emails on mokia n95

ok in n95 u have a wifi connection u can login you yahoo id and check the mail and reply to it.
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No email can not be sent or compuse or reply

After deleting and recreating an account in Mail, you might not be able to send emails even if you can receive them. When you try to send a message, this alert may appear:
"Cannot send message using the server smtp.xxxxx.com"
This happens if the Simple Mail Transport Protocol (SMTP) server, used for outgoing messages, was incorrectly entered with the first account even if it was correctly entered for the replacement account.
Products Affected Mail
Resolution You should first verify that the network connection you're using is the correct one for the ISP that you want mail to communicate with.
  1. Open Mail.
  2. From the Mail menu, choose Preferences
  3. Click Accounts.
  4. On the Outgoing Mail Server (SMTP) pop-up menu, choose Edit Server List.
  5. Delete all entries for the SMTP server that is mentioned in the error, and click Done.
  6. Configure the current SMTP server by clicking Server Setting.

    Note: If you need to use multiple SMTP servers for multiple Mail accounts, see this document.
  7. Send a test message to your email address.
Jun 02, 2009 • Yahoo Mail
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Email Support Phone Call 1-(8O5)225-669O Toll Free 24x7 Customer Service Helpline

I think I found the solution for those of you who are on roadrunner service. I researched online for several hours and came up with this solution - it works for me - receiving and sending all mail:
Go to Settings disable wi-fi instead of the pie on the top you will see the blue E Go to Settings - general - reset - click on reset networks Once your network is reset, click on Settings - Mail - add account - plus in your name, address, and e-mail account name [email protected] Scroll to incoming mail server: type in pop-server.nyc.rr.com user name (that's the first part of your e-mail addresss before the @nyc.rr.com) your password (the one you used setting up your account with roadrunner) scroll down to outgoing mail server host name: cwmx.com:587 click on Advanced - make sure that use ssl is off on both incoming and outgoing. Your server port should show as 587 when all done, click on the top left arrow which should show your e-mail address exit the mail system, the click on the icon from the main menu and it should work Good luck!
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