Perform the following troubleshooting in the order listed:
Turn off the printer, with the communication cable still attached.
Clear the print spooler by doing the following:
Go to Start then choose Run .
Type net stop spooler , and press Enter .
The Windows XP spool directory is located at: C:\WINDOWS\SYSTEM32\SPOOL\PRINTER ; Delete every file within this folder.
Go to Start , then Run , and type net start spooler , and press Enter .
Manually delete and reinstall the driver:
To uninstall printer driver, refer to the following steps:
Open Printers folder and right click the driver that you wish to delete.
Within the menu, select Remove .
For the confirmation message displayed, click Yes .
Right click the Printer Folder and select Server Property .
Click Drivers tab, and select the driver for deletion. Click Remove .
For the confirmation message for the deletion, click Yes .
Install the printer driver manually as follows:
Select the Printers and Faxes option from the Start menu.
Click "Add a printer" then, on the resulting "Add Printer Wizard" dialog, click Next.
Ensure the option "Local printer attached to this computer" is selected. Untick the checkbox "Automatically detect and install my Plug and Play printer". Click Next.
Ensure that the option "Use the following port:" is selected then select the appropriate port from the drop-down choice box. When choosing port, use one of Virtual Printer Ports for USB to which is your printer connected to. Click Next.
Click the "Have Disk..." button. On the "Install From Disk" dialog, click Browse... then navigate to the appropriate directory to which the software/driver extracted.
Select an inf file then click the "Open" button. Click OK on the "Install From Disk" dialog.
The Add Printer Wizard will start to copy driver files to the PC.
Run the firmware upgrade with the printer turned off so that the printer accepts the firmware only after the entire file is spooled.
In the firmware update program's window, choose your printer (manually installed) and press Send Firmware button, and wait for the firmware to be spooled completely.
Power-on the printer.
During the printer firmware update, the liquid crystal display (LCD) on the printer control panel will display Printing Document and will change to Erasing . After a short while, the LCD display will change to Programming . After a short while, the LCD will display complete The Ready LED on the printer will start flashing. The printer will automatically power off and then back on to reboot, and will make noises similar to that of a power-on operation.
The problem is usually caused by printing a PDF file with fonts/page size/ page formating errors which will cause the printer to display the 49.3048 error. The only way to use the printer is to POR or recycle the power and delete the print job from the server or spooling device and cancel it on the printer before the offending command is issued to the printer again. You can try updating the firmware to the latest version 46.140.5 from the HP website. MIke L.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If under warranty call HP. The formattor board has failed, this can be a jet direct connection issue, but the jet direct board is internal.If there is a slot in back to add an external jet direct board, try that first.
There is a utility and special firmware used to fix this problem. You will need to contact HP Tech Support as the 300 series is not listed in the downloads I have access to.
Hi Mvsantora
If any help I dont know if you got the manual.
I have put a PDF files on my website for you to download. hp color laser jet 4500n. Hope it a help to you, You can download from this links. Just click on the links it will download for you. http://www.4all2sell.com/pdf/hp-color-laser-jet-4500n.pdf you need a adobe reader to see this file If you not got a pdf reader you can download it off this link free. http://www.adobe.com/products/reader/ All The Best: Pineworks
×