HP Photosmart C7280 Laser Printer Logo
Shirley Hellesen Posted on Jan 19, 2012
Answered by a Fixya Expert

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I have a hp photosmart c7280 all-in-one printer fax copier scanner when some one sends me a fax it wont go through when i access the tool section on the printer and try to run a test page is says fax failure unable to send or receive faxes. Ive checked the phone line its pluged in the auto answer light is lite. I just cann't seem to find the problem. Can you please help?

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I was having the same problem too. After doing a search online I found out that the most likely cause is that you just grabbed a regular phone cord and plugged it in. The most common phone cords today, the RJ-14, is specifically made for to handle two phone lines. This is not a problem of course because it also handles a one phone line system just the same. The issue is the HP C7280 is that when you connect that cord, it reads as if there is two phone lines, which is not a problem of course unless you only have one phone line. This causes it to register the second phone line as off the hook and therefore it would not proceed as a result. The solution is to buy a "standard" RJ-11 phone cord. Which probably came with your printer and was just misplaced. Hope that helps... a year and 3 months later.
Source: Research and the link that follows and more research...
Link: http://forums.comcast.com/t5/General-Hardware-and-Software/HP-Fax-ISSUE-Solved/td-p/721818

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  • Posted on Jan 19, 2012
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Chances are your phone line is not a dedicated outgoing data transmission line : result of the phone companies keeping tabs on their property and its usage. if you are using a regular phone line, you have to call for the phone co. to add the data transmit feature.

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Error 350: Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

Try these steps...

1. Press setup, then go to TOOLS.
2. press okay on TOOLS, then look for RUN FAX TEST. then press okay.
3. It will print a fax test page. Check if everything passed.
4. If it passed everything, try to press setup again, then go to ADVANCE FAX SETUP.
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7. Now, try sending a fax.

Please let me know if the steps that i gave resolve your issue or not. So that i can still go ahead and give you another possible solution.

Thank you so much.

adonscott

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