I tryed to update today each time i turn my tom tom one xl on i get a picture of the tom tom and a red flashing x

the problem it has is the software seems to either have a problem or the mapping itself is the problem, if you bought the device brand new from a shop like halfords, then you will have the TomTom 1 year warranty, but you need your reciept for it to be authorised.
if you have done a back up of the device previously on tom tom home then you can format it and it may back up ok.

alternatively go into any Halfords or other store and speak to the specialists and they'll give you any info they can give.

reinstall the software.

if that doesn't work you can copy all the files out of the tomtom into a new folder then delete all the files and update again.

and if that still doesn't phone tomtom support

The Software is out of date or it just crashed and its time for a new one.

If iIf you have an SD card in try removing that before you power up.

You may also want to try the hard reset.
Paper clip in the tiny hole by the card slot.

Push it in firmly whilst the unit is powered up (not too hard) for about 3 seconds then release

You may have to power down and then up again and even hold down the power button a little longer the first time you do this.

Seeing a few start up issues around at the moment but am not sure if it is a tom-tom update issue or just the tom-tom itself.

If you do a hard reset you may have to set some of your preferences back too.

Dont forget to charge it for a few hours first before trying to use it !

This problem is due to the memory card not containing the TomTom application or map. To update the application onto the memory card, Connect the device to your computer. Open the TomTom Home application. Click on 'Update My Device'. This should then install the application onto the SD card. Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory. Note: you may also need to install your maps, voices, etc after you update.

Red cross issue:
http://www.tomtom.com/support/index.php?Language=1&query=red+cross&FID=1898

You need to reset it, by holding in the reset button for 15 seconds. If there is an SD card or memory card of any kind, take this out first. sometimes you have to use something sharp like a paper clip, and push it into a small reset 'hole' in the back of the unit.
then put the memory card back in. then look online for step-by -step instructions, usually from the vendor, on how to update the software, if indeed it is at all necessary. Also, try doing the update on a PC instead, there's a chance it's not supported for Macs. I know this is controversial.. i hate Windows too.. :)

hopefully the reset button will resurrect yr tomtom though.
good luck

chris

First, try this out:
http://www.tomtom.com/support/index.php?Language=1&query=red+cross&FID=1898

http://www.tomtom.com/support/index.php?Language=1&query=red+cross&FID=1898

HAD TO DO A SOFTWARE UPDATE AND CLEAR FLASH UTILITY FROM TOMTOM TO FIX THIS MYSELF. CAN DO BOTH FROM TOMTOM HOME AND/OR TECH SUPPORT. BE PREPARED FOR A WAIT. TOOK 1-1/2 HOURS TO GET TO THIS FIX.

GOOD LUCK!