20 Most Recent Nikon Super Coolscan 4000 ED Film Scanner (35 mm) Questions & Answers

Maybe this refer also the hardware faulures on a nikon 5000ED. I managed to repair them my self after being mischarged a couple of times at NIkon repair centre. Please see some solutions I added onwww.scancare.nl/scanner.htmlDifferent problems regarding a nikon 5000ed were shown.regardsAndries Bos, www.scancare.nl

Get the older 3.X version of Nikon Scan online. It works fine with my 4000ED Firewire on a MBP running OSX 10.6.For some reason my 5000ED USB runs fine on NS 4.0.2 and 10.6 on an older iMac, but 4.0.2 won't run at all on the MBP. Don't know why. Installed, uninstalled and reinstalled many times. No luck.

Just curious... did you unplug the unit for a period of time, or did you only power it off? I would definitely unplug it for about ten minutes, then plug it back in.

Download VueSca. It will run your 4000 under Win 7.

What you describe is typical of processor instability. This scanner has a powerful custom image processor inside it that is powered from an dedicated power source and it requires a good cooling.
So either the internal power source has aged and is no longer capable of delivering the necessary current or the cooling of the processor is not good enough anymore so it overheats. It has nothing to do with the way you are trying to operate, in both cases it's a hardware fault.
To find out which the scanner must be opened, its interior thoroughly cleaned and the voltage delivered by the power source measured very precisely. You will also have to investigate the status of the other components on the mainboard. All of this requires at least a basic experience with this kind of stuff. If you have never tinkered with electronics before then it's time to take it to a repair shop.

Hello there. This will help you if you have 64-bit Windows 7, because officially, there is not windows 7 64 bit driver.
Just read and do everything.
http://www.earthboundlight.com/phototips/coolscan-vista-64.html Otherwise, if you have windows 7 32bit click here: link To check bits, go right click on My Computer, Properties, and you will see it. Sincerely, Steve TM

You need to install the drivers before the pc will recognize that there is a scanner connected to it. I would also suggest using the software that came with the scanner instead of just a program that you already have in your computer.

Here is a link to the users manual with the specs and software required to run the scanner correctly below. You can usually get a copy of just any software from CNET's website (www.cnet.com). Try locating the name of the software that the manual says came with your scanner and then go to CNET's website and find a trial version or free version and download then install it on your computer before connecting the scanner. You need to make sure that you do not connect the scanner before installing the drivers and/or software, so if you have it connected now remove the cable.

http://support.nikonusa.com/app/answers/detail/a_id/13227/~/super-coolscan-ls4000-ed-%2F-coolscan-iv-ed-user's-manual

Windows 7 does not run scanners the way that Windows Xp & Vista do. Your scanner may be set up correctly now before chasing down the driver and/or software. You might want to check using the method listed below before making any changes as noted above.

With XP, the scanners software would be installed on the pc before using and you would see a picture of the scanner with the name on your desktop. To scan you just double click the ICON and follow the prompts.

With Windows 7, to use your scanner you need to click on the round globe on the bottom left of your screen (the one with the flag in it) and then go to "devices and printers" and click on that too.

Find the name of your scanner and right click with your mouse on top of it to get a drop down list of choices. In that drop down list find "scan" and click on it and you will get a drop down list of choices with scanning preferences. Choose your preferences and click scan or "ok" at the bottom. Thats how you scan something in Windows 7. Maybe you were opening the software and trying to scan something that way? After the scanner scans your image, it will number it and take you to where it stores the default scans. If you double click on the document or picture in this area, it will open it in your default software. If you have your computer set to use Vue Soft, then double clicking on the picture or document after scanning it will open it in that software.

Hope this helps?

Try upgrading to v4.02 driver. You may need to download 4.0 first as 4.02 may only upgrade from 4.0. The scanner runs with v4.02 on my Mackbook pro but I can only scan using the slide adapter and the film holder at present. The film adapter will not work but i'm not sure if this is a hardware or software problem.

Mac will not accept this programming for they have no updated material for this model camera as of now. All I can tell you is to wait until they do from the Nikon company. You can email to Nikon and ask when the will have it available

I had the same problem with coolscan LS 50 ed, but the chromatic dominant was blue instead. What you have to do is to perform a p.o.s.t. procedure: 1) swith off the scanner and unplug it from the PC; 2) switch off the PC; 3) remove the film-holder from the scanner; 4) switch on the scanner; 6) plug it back to the PC; 7) switch on the PC; 8) insert the slide/film holder. It should work now...

try to see if the scanner is present in the device manager and if it is ,,to be installed and not in yellow,,
if a driver for windows wasn't provided it means that the driver is included in the software ..so try to update it and be sure that it is the one suitable for the operation system you use..
Here is the support site where you can check and read all trouble shooting issues that may occur ...
http://www.nikonusa.com/Service-And-Support/index.page
cause the error specifies that it is a hardware related error ..I think that it worth to go to bios of the pc...and activate the feature called optimal factory defaults...and after that save all changes by pressing F10
The thing that I try to underline is that may be a problem with a disabled bus...if it uses a firewire..or another like thi s..and the action will enable all buses if they were disabled by default or ..by other causes..